Concordia University Irvine | Orange County Soccer Club | Santa Ana College

Customer Service | Purchasing | Sales Support

Assisted Department administration in various areas, including but not limited to scheduling, correspondence, timesheet approval, and long-term campus projects.Interviewed, trained, and managed over 30 students for employment within the Campus Safety Department, preparing individuals for office tasks, field work duties, and gatehouse operations.Designed and implemented policies and procedures to enhance the performance, efficiency, and customer service reputation of the Campus Safety… Show more Assisted Department administration in various areas, including but not limited to scheduling, correspondence, timesheet approval, and long-term campus projects.Interviewed, trained, and managed over 30 students for employment within the Campus Safety Department, preparing individuals for office tasks, field work duties, and gatehouse operations.Designed and implemented policies and procedures to enhance the performance, efficiency, and customer service reputation of the Campus Safety office.Authored amendments to official Department training and protocol manuals.Answered and directed over 50 phone calls each day as Campus Switchboard Operator.Greeted and screened over 100 campus visitors each day as Gatehouse Attendant.Provided exceptional customer service to all customers in the Campus Safety Office. Handled and filed paperwork pertaining to CUI Campus Safety, including confidential information. Show less

Composed and published post-game and pre-season articles to cuieagles.com.Officiated over 60 NCAA basketball and volleyball games per year as Official Scorekeeper.Authored original digital content and posted to Twitter and Instagram before, during, and after games.Catalyzed fan involvement and influenced venue atmosphere at over 50 games per year as Public Address Announcer and Livestream Broadcaster.

Authored and posted weekly recap and awards articles to SCCBL.com.Managed the league’s social media presence on Twitter and Instagram. Maintained SCCBL.com website, ensuring rosters, schedules, and game results remained up to date.Monitored games from Glendora to San Diego to ensure teams cooperated with league rules.