• Provided system administration and helpdesk support for multiple customers, which includes troubleshooting hardware, software, and network issues. (Including VPN, VLAN, Exchange, Windows Shares, Microsoft Sharepoint, Microsoft Teams, VMWare and Hyper-V)• Setup, configure and maintain users in a Microsoft Windows/Azure Environment, as well as in applications, such as Exchange, and assigns appropriate permissions.• Deployed, configured and maintain Bitdefender Antivirus for multiple customers.• Setup, configure and deploy Servers in a VMWare ESXi 6.5 environment. (Including Domain Controllers, SQL Servers, Veeam Backup)• Setup, cabled, install, and configured Ubiquiti Unifi Protect (security cameras) and Access (door control) hardware.

• Provided helpdesk support and end-user assistance for approx. 300 users, which includes troubleshooting hardware, software, and network issues.• Configure and maintain the Anti-Virus (McAfee EPO) solution for workstations and servers.• Create, and implement Group Policies to streamline settings and configuration changes.• Order, purchase, lease and maintain the society’s inventory of equipment and licenses. • Add and configure new users in a Microsoft Windows/Azure Environment, as well as in applications, and assigns appropriate rights and privileges. • Configure and maintain user profiles/permissions for Provincial ministry systems, such as CPIN and MTO. • Image, install, configure, and upgrade hardware/software on workstations and servers.

• Demonstrated organizational, time management, and interpersonal skills while acting as a liaison between the district and National management. • Install, diagnose, and supported servers, workstations, networks, hardware and software in a Windows2000 / Windows98 environment consisting of 21 offices in the Hamilton, Brantford and Burlington area.• Install, configure, and upgrade hardware (VPN, DSL/dialup modems, network cards, etc.).• Install, configure, and upgrade software releases at the direction of Information Systems.• Provided office supervisors and associates with training and support for the operations of software and hardware.• Maintain standards as set out by Information Systems (directory structures, hardware and software configurations, disaster recovery procedures etc.).

• Verified, installed, cabled, tested and configured hardware and software components.• Log, monitor, investigate, assesses priorities and schedules andresolves problems. • Prepared local guidelines, procedures, architecture, as well as procedures for locallyinstalled components.• Documented and supported back up and recovery processes,• Designed and maintained minor applications to support local businessoperations and identified and advised on IT procurement requirements.