Jonathan Irons Email & Phone Number

United States

Protect the nation's transportation systems to ensure freedom of movement for people and commerce.

2015-33 Penrose Avenue

Guest Service Agent: Presided over relationships with guests and address any safety concerns or special requests, ensuring complete fulfillment of customer needs. Maintain poise and professionalism during high-pressure, high-visibility emergencies. Responsibilities included- Inputting Reservations and all aspects of front desk duties consisting of Checking in and checking out guest, handling and balancing cash on house accounts, posting charges to guest rooms and providing the guest with the highest quality of customer service. Also responsible for training new guest service agents.

Philadelphia, Pennsylvania

Reservation Agent: Demonstrated capacity to help build revenue, client base, and brand recognition across multiple industries. Customer-focused professional who can balance customer attention and satisfaction with corporate goals of growth and profitability. Responsibilities include -Handling inquiries for individual bookings via fax, email and telephone and responding as per departmental time frames.-Preparation of information sheets and briefing of all prior to arrival.-Managing payments, cancellations, rooming lists and terms and conditions.-Insuring a prompt input of reservations and data for all individual and group inquiries & bookings.-Handle guest inquiries and complaints in an efficient and professional manner and ensure the Reception and Reservations Manager is informed of any guest feedback.-Attention to detail, a high level of organization as well as the ability to handle strict deadlines.- Handle shift reports (Arrivals, Cancellations and No Show Reports)-Knowledge of both Resaweb and Opera reservation systems. Guest Service Agent: Responsibilities included all aspects of front desk duties consisting of Checking in and checking out guest, handling and balancing cash on house accounts, posting charges to guest rooms and house accounts and providing the guest with the highest quality of customer service.

Philadelphia, Pennsylvania

Presided over relationships with guests and addressed any safety concerns or special requests, ensuring complete fulfillment of customer needs. Maintained poise and professionalism during high-pressure, high-visibility emergencies. Responsibilities included- all aspects of front desk duties consisting of Checking in and checking out guest, handling and balancing cash on house accounts, posting charges to guest rooms and house accounts and providing the guest with the highest quality of customer service. Also responsible for training new guest service agents, sales and reservation staff on Instar computer system.

Philadelphia, Pennsylvania

Presided over relationships with guests and addressed any safety concerns or special requests, ensuring complete fulfillment of customer needs. Maintained poise and professionalism during high-pressure, high-visibility emergencies. Responsibilities included Greeting and complete process of checking in and checking out of guest. Handling of daily cash bank. Posting charges to guest rooms and house accounts and providing the guest with the highest quality of customer service. Providing office support for business guest such as packages, mail faxes and copies of documents.

Philadelphia, Pennsylvania

I was responsible for scheduling employees, purchasing supplies and handling customer complaints. Also cleaning various types of businesses and private homes.

Philadelphia, Pennsylvania

I was responsible for setting up shop displays and daily interactions with customers.

Philadelphia, Pennsylvania

Pre-press Technician with extensive experience in the printing industry. Skilled in the four-color print process, file management and production processes. Demonstrated an outstanding attention to detail with excellent communication, and interpersonal skills, while working in a fast-paced and time-sensitive environment. Areas of expertise include:● Offset 4 color table stripper● Page layouts● Plate making● File Management ● Proofing● Image Retouching ●Trouble Shooting●Ordering department supplies

Philadelphia, Pennsylvania

I was responsible for monitoring and maintaining a safe environment for small franchises during business and non - business hours.

Certified, Camera Operator/Film Stripper

Diploma, General Studies