My responsibilities included to coach and supervise as well as review the hourly payroll for up to 14 agents working for an AT&T vendor, ACT, attendance, performance, approve adjustments to customers and agent´s timecards was a huge part of the supervising tasks, with a total of over 1 year of management experience, I also worked 2 years as a customer service and sales representative, working for the toughest project the site has, Uverse Blue. With a graduate bachelor’s degree equivalent in languages teaching and 5 years of teaching experience which provided me a series of learning experiences in other areas which will be of really good use at this position.As stated here I worked within a high-volume customer-support call center for AT&T a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 25 to 30 calls per day and 350.00 in revenue per agent.In addition to this experience, I gained considerable administrative experience helping my supervisor on his daily tasks such as documenting his coaching sessions he had with his agents as a team leader.I also bring to the table strong computer proficiencies in MS Word, MS Excel and MS Power Point. Please see the accompanying resume for details of my experience and education.