Jonathan Isley Email & Phone Number

Learning and expansion with neuroplasticity through new experiences, perspectives, cultures, and sites.Traveling with these additional focuses:- Meditation- Mindfulness- Visualization- Somatics- Yoga- Spiritualism----------Trainings:----------"Soul Quest - Discovering the 'Philosophers Stone' Within"One week course with Penny Hayward, OSNU/DSNU and Richard.

Writing a certification guide for CompTIA CySA+

100% Telecommute

100% Telecommute

• Developed teams first Patching and System currency strategy and schedules for all servers to comply with security requirements and developed a workflow framework for the implementation of the strategy. During the first.
• As the lead for Patching and System currency, duties included generation and analysis of bulk reports from Qualys and Tableau. Reports used to draft weekly senior level management presentations, remediation scheduling.
• Manual assessment and remediation of vulnerabilities as required by criticality and resource availability, utilizing CVSS data and analysis of environments.
• Spearheaded Reboot Project initiative, responsibilities included scheduling and coordination of approximately 600 production servers per year on weekends.
• Implemented a project to update and centralize Unix team access to reduce complexity and increase security. Further supported as the team’s central contact for access/security questions and requests.
• Shift Lead overseeing two-shift team members and six auxiliary support team members

100% Telecommute

• Break/fix support of Hardware and OS issues for approximately 2,000 systems, via RDP, running Windows NT, Windows 2000, Windows Server 2003, Windows Server 2008
• Use of VMware vSphere for support of virtual machines with minor Active Directory support
• Use of Maximo Ticketing System
• Rotating On-Call weekend support

Richmond, VA

• Monitoring of TBSM, CA Wily Introscope, and PlexOS.
• Call management and problem communications
• Perform minor troubleshooting on several different Unix systems such as HP-UX, AIX, SOLARIS, and Linux
• Create and Update documentation
• SharePoint Administration – Including access control, site creation and site design.
• GAS Job Manager, BladeLogic, Autosys, Maximo Ticketing System use

Glen Allen, VA

• Project upgrading memory and completing various system checks to optimize system performance
• Promoted from Upgrade Team to Return Team consisting of interaction with Regional managers. When returning the laptops, all change and upgrades done were explained in layman’s terms and proactive usage steps were.

Richmond, VA

• Actively monitored trouble alarms and errors using Tivoli Enterprise Console
• Performed minor trouble shooting on several different Unix systems such as HP-UX, AIX (IBM), SUN/SOLARIS, and Linux
• Created and Updated documentation for servers relating to specifications and troubleshooting guides/walkthroughs and then uploading them and organizing them on SharePoint sites
• Used Citrix, HP Service Center, Tivoli Enterprise Console, Microsoft Office Communicator, NetBackup, Patrol, Autosys, Tivoli Workload Scheduler

Richmond, VA

• Setup and administrate accounts in numerous online systems such as USDA, Virginia Housing Authority, PLX, Fannie Mae and Freddie Mac, etc.
• Experience with HP OpenView Service Center
• Order new and replacement hardware.
• Verify account access and adjust access if needed.
• Create Excel reports to track account status while processing tickets and waiting for responses
• Inbound Call support of setup issues.

Richmond, VA

• Phone Support for a break/fix help desk.
• Troubleshoot hardware issues with Lenovo and IBM Laptops, Dell Desktops, and HP and Xerox Network Printers.
• Standard application (Microsoft Office Suite, etc.) support and specialized application support for SmartStation
• Troubleshoot VPN connections for the end-users.
• Experienced in using the PICCT ticketing system and proper call handling procedures.
• Trained new employees in proper procedures, call handling, PICCT usage, NETOP Remote Control usage, and troubleshooting methods.

Charlottesville, VA

• Remove old Point of Sale machines including - removing there IP address and MAC address from main server and disconnecting all cords and peripherals.
• Install new NCR Point of Sale machines including - registering the new IP address and adding the new MAC address to the main server, setting up the administrator account in Windows XP, setting up remote connectivity.
• Troubleshoot connectivity issues for the new Windows XP machines and the backend local server as well as any other operating issues.

Charlottesville, VA

• Enter applications into a Windows XP Siebel system and apply Payments
• Create reports to help verify account accuracy and for records.
• Help other associates with Excel, writing formulas, running reports, formatting, and mail merge.

• Manage and direct small groups of helpers and technicians (1-5 people)
• Assisted with the new data center cabling install for Department of Homeland Security
• Install, test, and troubleshoot structured cabling including copper and fiber
• Install and test door security systems (mag locks, card swipes, door strikes, door contacts)
• Install outside plant cabling

Master'S Degree, Information Security And Assurance

Bachelor'S Degree - Information Technology, Computer And Information Systems Security/Information Assurance

Associates Degree, Information Systems

Activities and Societies: Phi Theta Kappa Honor SocietyExtensive hands-on work in lab environments using Linux, Unix, Windows Server 2003.