Jonathan Islip Email & Phone Number

Braintree, Essex

• Established productive, professional relationships with assigned customer accounts, dealing with day to day enquiries as well problems and queries they may have.
• Actively identify sales leads with existing clients to ensure my customer accounts maintain and exceed expected spend.
• Proactively assess and validate customer needs on an ongoing basis by running various customer trend reports as well as looking at customer order histories.
• Up-sell when applicable by having a wide range of product knowledge.
• Visit customers on a regular basis to maintain and develop positive working relationships.
• Source new business by cold-calling and using other resources such as LinkedIn.

Braintree, Essex

• Process orders on Sage via telephone and email, up-selling if suitable.
• Produce various reports for management and customers including; Turnover reports, Product Trend reports and Order Histories.
• Identify and purchase non stock products from suppliers at the best possible price ensuring a healthy margin is made whilst being at a competitive price.
• Validate new customer logos for embroidery and Hi Viz garments ensuring the design matches the customer requirements.
• Create official quotations for customers using Sage.
• Analyse daily reports and provide feedback to management if necessary.

Witham, Essex

• Produce customer quotes for various energy saving schemes including ‘Warm Up Bristol’, ‘Action On Energy Cambridgeshire’ and ‘Suffolk Energy Action’.
• Send out Green Deal assessment documents to householders including the Energy Performance Certificate and Occupancy Assessment.
• Communicate with customers, assessors and installers to resolve problems.
• Create and send Green Deal appointment letters for the different schemes to households.
• Submit properties that need Technical Survey's to the Solutions department.
• Maintain and update spreadsheets on number of quotes sent, funding received and number of sales.

Witham, Essex

• Assist with compliance of all schemes to necessary standards and specifications.
• Maintain customer delivery satisfaction and handle customer queries, complaints and service issues.
• General administration including data entry, checking paperwork, scanning, photocopying and faxing.
• Assist with reporting of updates from installers to timescales as agreed.
• Liaise with the finance and compliance teams to resolve issues with installer costs and PO’s.
• Support other teams and departments when required

Tiptree, Essex

• Responsible for a small team based in Thailand ensuring they were doing their job accurately and efficiently whilst being a “help point” for them.
• Wrote detailed reports and provided regular feedback to management with regards to the Quality Control workers performance within certain deadlines.
• Regularly communicated with recruitment agencies with regards to problems with their adverts via telephone and email.
• Maintained an up-to-date database of job figures and job scoring.
• Resolved frequent difficulties that arose in Thailand in a quick and organised way so that they could resume working.
• Liaised with the sales and customer care departments here in the UK as well as the international offices to resolve client issues.

Witham, Essex

• Handled customer queries and complaints in a friendly and efficient way.
• Responsible for replenishing stock throughout the day to the required standard.
• Worked as part of a functional and communicative team providing advice and information to customers.
• Assessed the quality of the products supplied and removed those below standard.
• Accurately recorded all waste for the department
• Regularly helped out other departments when there was a lack of staff and frequently came in when colleagues were ill.

Witham, Essex

• Provided administrative support about offenders basic skills scores and attendance throughout Essex.
• Telephoned and emailed offenders about change of venues, meeting times and cancellations and answered any questions that they had.
• Ensured data was kept confidential and was filed and stored appropriately.
• Was invited and attended meetings with basic skills tutors to discuss new ideas and areas of improvement.
• Assisted in making offender packs and made sure they were filled with the relevant content.
• Helped out with various financial aspects for the Accounts department when needed.

Witham, Essex

• Handled customer queries and complaints in a friendly and efficient way.
• Responsible for replenishing stock throughout the day to the required standard.
• Worked as part of a functional and communicative team providing advice and information to customers.
• Assessed the quality of the products supplied and removed those below standard.
• Accurately recorded all waste for the department
• Regularly helped out other departments when there was a lack of staff and frequently came in when colleagues were ill.

Bsc, Sports Science, 2:2

A-Levels

Gcse'S