Jonathan Jacques Email & Phone Number

2 Waterfront Business Park, Fleet Rd, Fleet Gu51 3Qt

•Ensure assigned infrastructure at the client is configured, installed, tested and operation.•Identify problems and errors prior to or when they occur.•Investigate first line support calls and identify the root cause of incidents and problems.•Take responsibility of receiving calls and incident at the service desk.•Follow the require handover procedures for shift changes to ensure shift continuity.•Provide affectless support experience for our client when they raise incidents, service requests andquestions.•Being a key point of contact between the regional and client support services.

Luton, United Kingdom

Bachelor Of Science (Bsc), Computer Network

Activities and Societies: Worked in a team of five as a resident assistant to plan, organise, advertise and facilitate social events which.

Btec National Diploma, Computer Networking, Ddm

Activities and Societies: Participated in the the World Skills competition. Achieved the four modules of the Cisco Certified Network.

Diploma, Ict, Merit

Created a website with HTML (Hyper Text Mark-up Language) code in Dreamweaver. Learned the different components of a computer.