Jonathan Jacques Email & Phone Number

Westchester County, New York, United States

Supported help desk during go-live by triaging tickets, and responding to how to tickets.Participated in, and successfully completed the BILH Hospital Credentialing program to provide training for Ortho/Bones Providers and Clinical support, Ancillary, and Ambulatory.Conducted just in time training for end users who didn’t receive training at the time of go-live.Lead Epic Classroom training sessions for Clinical and Administrative personnel.Documented grades and attendance for Super/End Users to assure system access.Delivered comprehensive Epic training with emphasis on Epic tools specific to user roles.Facilitated webinars for super users, reducing support desk calls, and assisted in end-user, ongoing, and enhanced functionality training sessions.Facilitated login and personalization labs.

Lead Epic Classroom training sessions for Clinical and Administrative personnel.Documented grades and attendance for Super/End Users to assure system access.Assessed and revised training materials such as lesson plans, exercise booklets, quick start guides and tip sheets.Facilitated login and personalization labs.Facilitated GAP training for providers with legacy Epic Version access.

Conducted training for end users, leading up to the go-live period.Participated in, and successfully completed the Select Medical Credentialing program to train Ambulatory, Clinical Documentation and Orders.Delivered comprehensive Epic training with emphasis on Epic tools specific to user roles.Offered on-call support, aiding in routine note creation, providing personalization training, guiding on signature creation, and assisting in the use of dictation software.Led training for RNs, emphasizing site protocols for documenting PT updates on the navigator, Ensuring seamless transfer communication between shifts.Organized classroom training by preparing materials, exercise booklets, RN and Physician Labs.Conducted just in time training for end users who didn’t receive training at the time of go-live.

Conducted end-user training in classroom settings, developing educational materials and curriculum for physicians, nurses, and hospital staff.Translated clinical and non-clinical workflows into educationally sound training content, interpreting complex information for effective understanding.Managed the Learning Management System (LMS), scheduling classes, updating completion statuses, and conducting data analysis.Developed and delivered comprehensive training programs for end-users on EPIC Grand Central modules.Facilitated webinars for super users, reducing support desk calls, and assisted in end-user, ongoing, and enhanced functionality training sessions.Provided feedback to management on employee performance after evaluations and assessments, developing role-based training content collaboratively using various software tools.Supported training environment setup, troubleshooting issues, and offering assistance in building and testing training scenarios.

Contributed to the development of Epic software, including test plans, technical documentation, and training materials as needed.Collaborated with Analysts in building, testing, and maintaining the Epic training environment.Created and updated high-quality training materials, such as curriculum, user guides, lesson plans, and presentations.Compiled detailed information, including data sources, user types, interface components, and reporting needs, for effective analysis.Coordinated trainers' availability, schedules, training rooms, workstations, and resources within the training team.Identified operational issues and implemented corrective procedures, ensuring project efficiency.Managed user groups and project teams, organizing conference calls and meetings, and maintaining comprehensive records.Engaged in all stages of project implementations, working closely with Epic and the rest of the project team to complete tasks efficiently.

Maintained a comprehensive understanding of Epic's functionality and applied this knowledge to clinical workflow situations independently.Participated in workflow design and system build to gain profound insights into the rationale behind workflow designs and the vital system functionalities supporting them.Developed and updated high-quality training materials, including curriculum, user guides, lesson plans, and presentations.Conducted end-user and super-user courses across multiple hospital locations within Medysis Clinics.Customized training materials to align with organizational workflows, optimizing user understanding and adoption.Provided tutoring during proficiency labs, workshops, and playground sessions, enhancing end users' familiarity with Epic Systems and their adaptation to current workflows.Administered and graded End-User Proficiency Assessments and managed end-user Production activation at various clinics.Led Prelude training initiatives, covering patient intake, insurance verification, and pre-authorization processes.Demonstrated critical thinking, problem-solving skills, and effective communication with diverse end users, accommodating varying skill levels.

Conducted end user training on specific Epic Inpatient functionality for hospital nurses and providers, as necessary for employee roles and new functionality implementation.Provided on-site assistance to physicians, nurses, and staff, ensuring correct utilization and optimization of Epic technology.Collaborated in validating curriculum and classroom materials before the commencement of end-user training sessions.Conducted hands-on training sessions, ensuring participants gained proficiency in patient registration, scheduling, and billing processes.Maintained end user training materials and performance support tools, aligning with predefined learning objectives to enhance user learning and system acceptance.Worked with project implementation teams, contributing to workflow and system designs, implementation decisions, and system testing during implementation phases.Evaluated curriculum effectiveness, identifying opportunities for quality improvements and enhancements.

Credentialed in EPIC Care Ambulatory and Kaleidoscope.Functioned as a clinical trainer and support specialist for Montefiore Hospital, aiding in EMR initiation using Epic software.Assisted research teams in creating training materials reflecting their workflow and collaborated with clinic managers and department heads to streamline day-to-day workflows in Ambulatory clinics.Proactively addressed functionality and workflow inquiries from nurses, physicians, and healthcare staff, facilitating the integration of software into their daily tasks.Conducted rounds on clinical floors post-Epic implementation, assessing staff proficiency, addressing issues, and resolving application problems.Analyzed end-user training needs and clinical workflow issues, providing feedback to the Epic Project Team.Participated in technical dress rehearsals, ensuring compliance of all computer devices with Epic standards.Collaborated with the Epic Project Team, offering solutions to application and technical issues while jointly resolving clinical challenges.