Jonathan Jacques Email & Phone Number

Westchester County, New York, United States

Supported help desk during go-live by triaging tickets, and responding to how to tickets.Participated in, and successfully completed the BILH Hospital Credentialing program to provide training for Ortho/Bones Providers and Clinical support, Ancillary, and Ambulatory.Conducted just in time training for end users who didn’t receive training at the time of.

Lead Epic Classroom training sessions for Clinical and Administrative personnel.Documented grades and attendance for Super/End Users to assure system access.Assessed and revised training materials such as lesson plans, exercise booklets, quick start guides and tip sheets.Facilitated login and personalization labs.Facilitated GAP training for providers with.

Conducted training for end users, leading up to the go-live period.Participated in, and successfully completed the Select Medical Credentialing program to train Ambulatory, Clinical Documentation and Orders.Delivered comprehensive Epic training with emphasis on Epic tools specific to user roles.Offered on-call support, aiding in routine note creation.

Conducted end-user training in classroom settings, developing educational materials and curriculum for physicians, nurses, and hospital staff.Translated clinical and non-clinical workflows into educationally sound training content, interpreting complex information for effective understanding.Managed the Learning Management System (LMS), scheduling classes.

Contributed to the development of Epic software, including test plans, technical documentation, and training materials as needed.Collaborated with Analysts in building, testing, and maintaining the Epic training environment.Created and updated high-quality training materials, such as curriculum, user guides, lesson plans, and presentations.Compiled.

Maintained a comprehensive understanding of Epic's functionality and applied this knowledge to clinical workflow situations independently.Participated in workflow design and system build to gain profound insights into the rationale behind workflow designs and the vital system functionalities supporting them.Developed and updated high-quality training.

Conducted end user training on specific Epic Inpatient functionality for hospital nurses and providers, as necessary for employee roles and new functionality implementation.Provided on-site assistance to physicians, nurses, and staff, ensuring correct utilization and optimization of Epic technology.Collaborated in validating curriculum and classroom.

Credentialed in EPIC Care Ambulatory and Kaleidoscope.Functioned as a clinical trainer and support specialist for Montefiore Hospital, aiding in EMR initiation using Epic software.Assisted research teams in creating training materials reflecting their workflow and collaborated with clinic managers and department heads to streamline day-to-day workflows in.