Jonathan James Email & Phone Number

Singapore

• Assist to carry out surveillance and control works in relation to environmental public health matters encompassing pest (e.g. mosquito, rodent) control, environmental cleanliness, and infectious disease outbreaks. • Provided with the necessary training in public health, and play an important role in educating the public and attending to their feedback and queries relating to environmental health.

Singapore

• Conduct safe distancing enforcement operations, including but not limited to patrols, advisory and enforcement under the ambit of the COVID-19 (Temporary Measures) Act 2020, the COVID-19 (Temporary Measures) (Control Order) Regulations 2020 and Environmental Public Health Act (EPHA) legislations, on the following offences by any individual or operator at the Agency’s managed Markets and Hawker Centres:• Failure to wear masks when outside of his/her residence;• Failure to comply with safe distancing and safe management• Public health offences such as littering, advisory on tray return, table litter and smoking.• Consolidate and report statistics in support of the departments' decision making process• Attend to related requests or queries from external and internal stakeholders• Attend to operational matters including outreach• Coordinate operations related to Safe Distancing/Management (e.g. Access Control)• Any other duties as assigned from time to time

Singapore

• Review and meet up with customers to discuss for debt consolidation for their existing banks' credit facilities and money lending activities.• Assess and approve loans (both secured and unsecured loans) & to ensure that the loans adhere to the guidelines and regulations set by the Co-operative Registry.• Oversees the overall branch operations, including management of cash movements, loans and savings portfolio management.• Oversees the customer service standards and ensure all frontline staff are able to achieve the agreed levels.• Develop procedures and policies for the overall branch operations.• Supervise & guide loan officers in processing loan applications and ensure loan officers completes it within the given time frame.• Oversees overall Contact Centre Operations, ensuring that calls and emails are responded within the given time frame• Assist General Manager in improving the current workflow, including the loan agreements and loan process.

Singapore

• Handling and Resolve Feedback from Consumer via social media (Facebook, Google Reviews, etc), hotline, email, CASE, Small Claims Tribunal, face-to-face, etc. • Design lesson plan and training slides on Customer Service, Understand Unfair Practice, etc.• Plan and conduct training for staff on Customer Service, Understand Unfair Practice, etc.

Team Manager for Credit Records Management Department (Secured Loans Products) • Locate record files whereabout and request record files from relevant parties• Label and record new files through system tracking software• Plan & Organise team-building (approx. 200 staff & management)• Authenticate customers’ applications and supporting documentsTeam Manager for Application Authentication Department (Unsecured Products) • Lead a team of authentication staff• Analysis needs of missing information and supporting documents from customers’ applications• Contact customers for missing information and missing supporting documentsTeam Manager for Front-end Collection Department (Bank’s Products)• Lead a team of collection agents• Contact customers for default repayment• Monitor collection proceed• Prepare daily and monthly collection management reports• Analysis past collections reports and trends of repayment by customers• Forecast monthly achievable targets for each products for staff to work on.

Singapore

• Provide customer service through telephone call for Singapore Airlines Frequent Flyer Program (KrisFlyer)• Ensure escalate calls to be advice & resolve issues• Train new staff on soft skills techniques such as telephone calls etiquettes (such as tone of voice; handling difficult customers; showing empathy towards customers; etc)• Provide constant feedback on staff performance such as on-job training (OJT), on-job coaching.• Conduct timely review on staff performance

Singapore

• Draft reply letters on customers’ enquiries and requests• Perform data entries on customers’ updated details• Investigate customers’ feedbacks and reply to customers• Counsel and train new staff

Singapore

• Field Collection for defaulted bank’s loans• Tele-collection for defaulted bank loans

Singapore

• Perform data entries on customers’ payments• Contact customers on default repayments• Prepare seizure list and seizure letters on pledged items for default records• Prepare monthly and yearly reports on customers’ default position

Advanced Certificate In Training And Assessment (Acta) Course, Adult Educator (Facilitator Cum Assessor)

Advanced Certificate In Industrial Relations, Labor And Industrial Relations

Electrical Engineering Technologies/Technicians

Gce O Level

Psle