Jonathan Jaramillo Email & Phone Number

Sydney, Nsw, Au

Sydney Cbd, New South Wales, Australia

Parramatta

Criminal Law

Working as a Solicitor at a boutique firm.We specialise in three areas of Law Criminal LawFamily Law Immigration Law

I lead a team in the Outbound Pre-qualification team in Direct Lending. The primary purpose for the team is to screen online home loan applicants and generate the leads for the lenders Bank wide. The Agents will determine if the applicant is suitable to speak to a lender or require a different type of specialist.In this leadership role, the below outlines the responsibilities involved: • I provide coaching and training to the team both at the individual and team level using a… Show more I lead a team in the Outbound Pre-qualification team in Direct Lending. The primary purpose for the team is to screen online home loan applicants and generate the leads for the lenders Bank wide. The Agents will determine if the applicant is suitable to speak to a lender or require a different type of specialist.In this leadership role, the below outlines the responsibilities involved: • I provide coaching and training to the team both at the individual and team level using a wide range of tools and techniques.• Developing daily strategies to best manage our workflow• Monitoring calls and providing feedback• Using continuous improvement techniques from Lean Six Sigma to overcome problem areas within the team and the site. This includes facilitating PDCA’s. • Plan and track performance using VMB’s & daily huddles. • Complete risk & compliance requirements• Facilitate meetings • Stakeholder Management Show less

This newly created team's vision is be a dynamic, agile team of specialists focusing on achieving best in class portfolio and mid-stage retail debt collections through industry leading operation, engagement & strategy.As part of a passionate Specialised Portfolio Collections team to I strive to achieve results and provide superior customer service. In doing so I ensure that 60+ days unsecured delinquency of retail products are minimised by providing tailored rehabilitation solutions and… Show more This newly created team's vision is be a dynamic, agile team of specialists focusing on achieving best in class portfolio and mid-stage retail debt collections through industry leading operation, engagement & strategy.As part of a passionate Specialised Portfolio Collections team to I strive to achieve results and provide superior customer service. In doing so I ensure that 60+ days unsecured delinquency of retail products are minimised by providing tailored rehabilitation solutions and accurate search execution of abandoned customers are produced ensuring day to day operations of locating delinquent customers are efficient and effective to reduce overall loan impairment expense. As part of the talent pool program I have learnt how to responsible for planning, organising and driving results by leading and developing team members. I have learnt these skills by attending lecture, workshops and shadowing team leaders as well as acting as a point of contact within SPC. Show less

The Real Time Analyst (Call Centre Operations) is responsible for ensuring consistent daily and intra-day attainment of critical performance metrics, such as service level, occupancy; handle time, and adherence against established goals for the collections contact center resources. The Real Time Analyst is responsible for completing all tasks in a timely and accurate manner. Monitors intraday performance of call volume and staffing levels across multiple locations to ensure ongoing… Show more The Real Time Analyst (Call Centre Operations) is responsible for ensuring consistent daily and intra-day attainment of critical performance metrics, such as service level, occupancy; handle time, and adherence against established goals for the collections contact center resources. The Real Time Analyst is responsible for completing all tasks in a timely and accurate manner. Monitors intraday performance of call volume and staffing levels across multiple locations to ensure ongoing service performance is maintained.Identifies and responds to periods which require remediation tactics (e.g. adjusting schedules, cancelling offline activates, posting extra hours).Monitors, records, and escalates real-time schedule adherence impacts including tardiness, absenteeism, and other schedule deviations.Adjusts routing schemes and realign resources to optimise coverage and service based on skill set and priority across multiple sites. Coordinates with outsourced service providers daily to ensure staffing performance is meeting or exceeding acceptable standards. Provides feedback, analysis, and reporting of relevant trends, such as call performance stats, call arrival patterns, staff productivity, attrition rates and resource allocation.Stakeholder management is an important aspect of the role and the ability to build strategic relationships. Show less

Sydney, Australia

As a Collections Officer, my role entitles to make outbound calls to follow up borrowers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments. The focus is on minimising losses to the Bank, whilst at the same time gaining an understanding of the customer's situation and delivering excellent and courteous customer service. Being apart of collection is it important to develop and the skill of negotiation to get them… Show more As a Collections Officer, my role entitles to make outbound calls to follow up borrowers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments. The focus is on minimising losses to the Bank, whilst at the same time gaining an understanding of the customer's situation and delivering excellent and courteous customer service. Being apart of collection is it important to develop and the skill of negotiation to get them back on track with their payments and retain their business. Show less

Post-Graduate Diploma Of Legal Practice, Law

Bachelor Of Laws (Llb)

Activities and Societies: University of Western Sydney Law Students Association