Jon Jerman Email & Phone Number

American Fork, Ut, Us

Brighton, England, Gb

Boca Raton, Florida, Us

· Provided end user to support to 40 employees.· Supported the company rebrand by assisting in the migration between Okta tenants· Managed Okta users, application assignments, and dynamic groups to ensure employees were added to the applications they needed.· Assisted in the migration between Microsoft 365 tenants. · Deployed Microsoft Intune to all company devices and configured policies in compliance with ISO 270001 and SOC. · Managed Microsoft 365 with E5 licensing, including Exchange, Sharepoint, AzureAD, Intune, Defender and Purview.· Deployed and configured Microsoft Defender as primary EDR/AV. Regularly monitored and tuned to ensure accurate reporting.· Provided admin perspective to the technical writer for developing documentation specific to the product.· Assisted in the ISO and SOC audit by providing requested information and evidence. · Managed Azure VMs for development and QA team for testing purposes.

Orem, Utah, Us

Noteworthy Accomplishments:· Successfully transitioned the company from Google Workspace to Microsoft 365. Managed the project and communications with the entire company as well as handled all the technical buildout and testing. Saved the company $70k a year in addtional licensing costs.· Implemented AzureAD and Microsoft Intune. · Reduced user account creation from 30 min per user to 5 min per user by implementing SCIM provisioning for several internal systems through AzureAD· Implemented SSO through AzureAD, eliminating 75% of password reset requests and improving overall user experience.· Implemented Atlassian catalog of products: Jira Service Management, Confluence, Jira Software, OpsGenie. Streamlined help request processes using Jira Service Management.· Configured Atlassian to departmental and company needs, according to requirements discussed and possibilities of the software for 9 departments.· Implemented Jamf for MDM management of company issued cell phones.Responsibilities· Primary System Administrator for Microsoft 365, Atlassian, Jamf and AzureAD (EntraID)/Intune (MDM)· Started the IT department including policies, procedures, and employees. Managed IT Service Desk for a year and a half before transitioning to System Engineer· System Administration for 20+ SaaS products.· Provide escalated tier 3 support as needed for the IT Service Desk· Manage core IT Projects for the company under the direction of the IT Management. Included planning, buildout, and implementation. · Continued improvement of current processes for all departments utilizing current technologies.· Maintain software licensing to reduce excess spending.· Assisted Security Analyst in the implementation of Cybersecurity standards based on a security review· Assisted in implementation of Sophos for email security, anti-virus and anti-malware

Chandler, Arizona, Us

Provide end user support for 1000 employees and 700 endpoints across 15 different RTC programs. Resolved 25-40 issues per day via email, chat and phone. Deployed over 120 new laptops with custom image. Maintained a ticket response time of no more than 2 hours, lower when possible. Create and manage employee accounts, emailing lists, student accounts, and student web filtering. Managed IT during transition of company. Managed AVAYA phone system. Drafted the Access Management policies and procedures. Managed Firewalls and rules applied. Configured and standardized a new ticketing system. Aided in the migration from G-Suite to Office 365. Served as the main point of contact for IT. Escalate issues as needed to outsourced help. Managed Office 365 and On Prem Active Directory. Managed Unifi/Ubiquiti networking equipment. Helped managed the Sophos firewall updates as needed. Main IT contact for merger of two programs into one. Main IT contact for two separate office shutdowns

Orem, Ut, Us

Provided back-end proactive care via Connectwise Automate, Control and Manage, to 50different clients with a total of 2,100 workstations and 400 servers. Maintained backup solutionat a 95% daily backup success rate. Maintained a standard of 99% infection cleanup rate via AVmanagement. Single-handedly managed toolset ticket board (average of 50-70 tickets per-day)with 60% closed daily. Maintained 70% security update installs. Created daily, weekly, andannual reporting to business owners and clients to reflect all proactive work.

This was off an on for a few semesters since it was always a student job.

Goodlettsville, Tn, Us

Goodlettsville, Tn, Us

Bentonville, Arkansas, Us

Bachelor Of Science - Bs, Tech Management

Bachelor'S Degree, Behavioral Sciences

Associate Of Arts (Aa), General Studies