Jonathan Joseph Email & Phone Number

An adept, result-oriented professional with over 15 years of experience in vendor management, delivery management, quality control management, & client relationship management in the transcription industry both for MT and GT. VENDOR MANAGEMENTAudited weekly reports of vendors and in house QAs and placed them according to their output.Developed performance incentives within in house team by instigating new productivity methods and simultaneously increasing HBT networks.DELIVERY MANAGEMENTOrganized all outsourced transcription services according to their respective delivery time and coordinated with the in house production team.Coordinated with shift supervisors, quality assurance members, vendors and updated them day-to-day of delivery protocols by maintaining productivity time sheets.OPERATIONS MANAGEMENTFormulated & implemented internal reporting systems to monitor delivery metrics and effectively managed the workforce through maximum utilization.Well versed in SEO techniques by providing unique content for the company website by conducting research for keywords and updating on blogs and social networking sites regularly.QUALITY MANAGEMENTInteracted with QAs on updates, manuals, feed backs, specifications, and methods to facilitate enhancement of quality of transcripts and shared those with the QAs for better compliance.Designated templates for major companies.CLIENT MANAGEMENTDealt with clients on an as-needed basis through telephonic conference and updated the marketing teams of the status of the work.Ensured high-quality customer experience, maintained excellent relations with the clients while adhering to work processes to generate more avenues for newer business projects.

Listed skills include Team Management, Account Planning, Business Development, Employee Engagement, and 19 others.