• Knowledgeable Active Directory professional with 10 years of experience in managing users, groups, computers, and policies, as well as troubleshooting and resolving complex issues in Active Directory. Vast experience with identity management, authentication, authorization, and security protocols. Strong communication skills with the ability to collaborate across teams and departments. • Supervised a team of 5, increasing the efficiency by 45%, improved client meeting ratings by 22%, and improving the QA feedback process by a 30% reduction in time.• Accurately created accounts for new users and managed access levels of existing users in active directory and exchange, ensuring strict adherence to all security protocols. Provided team with relevant, up-to-date training to ensure knowledge remains up-to-date.• Developed and implemented a quality assurance feedback system to review the performance of the team and ensure that SLAs and company standards were met.• Implemented customer service improvement initiatives, resulting in a 15% reduction in complaint resolution time.