Iam Operations Analyst
Current
Apr 2024 - Present
AeroLeads people directory · profile
Jonathan Juarez Email & Phone Number
Identity and access management
at
Dayforce
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Identity and access management
Location
Iztapalapa, Mexico City, Mexico
Company size
Who is Jonathan Juarez? Overview
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Quick answer
Jonathan Juarez is listed as Identity and access management at Dayforce, a with 105 employees, based in Iztapalapa, Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for Jonathan Juarez.
Jonathan Juarez previously worked as IAM Operations Analyst at Dayforce and IAM Team Lead at Eviden. Jonathan Juarez holds Ingeniería, Tecnología De La Información from Universidad Del Valle De México.
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Dayforce
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Profile bio
About Jonathan Juarez
• Knowledgeable Active Directory professional with 10 years of experience in managing users, groups, computers, and policies, as well as troubleshooting and resolving complex issues in Active Directory. Vast experience with identity management, authentication, authorization, and security protocols. Strong communication skills with the ability to collaborate across teams and departments. • Supervised a team of 5, increasing the efficiency by 45%, improved client meeting ratings by 22%, and improving the QA feedback process by a 30% reduction in time.• Accurately created accounts for new users and managed access levels of existing users in active directory and exchange, ensuring strict adherence to all security protocols. Provided team with relevant, up-to-date training to ensure knowledge remains up-to-date.• Developed and implemented a quality assurance feedback system to review the performance of the team and ensure that SLAs and company standards were met.• Implemented customer service improvement initiatives, resulting in a 15% reduction in complaint resolution time.
Current workplace
Jonathan Juarez's current company
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5 roles
Jonathan Juarez work experience
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Iam Team Lead
•Supervised a team of 5, increasing the efficiency by 45%, improved client meeting ratings by 22%, and improving the QA feedback process by a 30% reduction in time.•Accurately created accounts for new users and managed access levels of existing users in active directory and exchange, ensuring strict adherence to all security protocols. Provided team with relevant, up-to-date training to ensure knowledge remains up-to-date.•Developed and implemented a quality assurance feedback system to review the performance of the team and ensure that SLAs and company standards were met.•Implemented customer service improvement initiatives, resulting in a 15% reduction in complaint resolution time.
Mar 2021 - Apr 2024
Sr. Associate Technical Support
• Provide support for all ATT clients in its corporate section. This required proactive calling to ensure that any issues that came up were resolved in a timely manner, as well as ensuring that the users did not have to call at all to resolve any issues that may present themselves. We are a single point of contact for all corporate clients.
Jan 2020 - Dec 2021
Coordinador De Sistemas
Apr 2015 - Dec 2017
System Analyst
Sep 2014 - Feb 2015
1 education record
Jonathan Juarez education
FAQ
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What company does Jonathan Juarez work for?
Jonathan Juarez works for Dayforce.
What is Jonathan Juarez's role at Dayforce?
Jonathan Juarez is listed as Identity and access management at Dayforce.
Where is Jonathan Juarez based?
Jonathan Juarez is based in Iztapalapa, Mexico City, Mexico while working with Dayforce.
What companies has Jonathan Juarez worked for?
Jonathan Juarez has worked for Dayforce, Eviden, Tech Mahindra, A&E Television, and Sony Pictures Entertainment.
How can I contact Jonathan Juarez?
You can use AeroLeads to view verified contact signals for Jonathan Juarez at Dayforce, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Juarez attend?
Jonathan Juarez holds Ingeniería, Tecnología De La Información from Universidad Del Valle De México.
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