Jonathan Kaija Email & Phone Number

Australia

Melbourne, Victoria, Australia

• Continuous improvement in data principles, analysis and forecasting methodologies• Analysis of customer complaints to identify trends and generate insights to inform industry and government policy.• Developed and implemented annual and quarterly Power BI reports for public use, aligning with TIO strategic goals and providing data transparency to both internal and external stakeholders.Skills: Microsoft Power BI · Data Structures · Data Analysis · SQL · Python

Cape Town, Western Cape, South Africa

• Analysed over 1.5 terabytes of data to provide customer insights to cross-functional teams comprising c-suite executives, marketing and retail.• Created dashboards that monitor e-commerce performance and provide insights to key stakeholders.• Helped improve daily gross margin volume by over 28% through wish list and customer credit insights.• Performed customer segmentation for personalisation, leading to 35% rise in customer satisfaction.• Performed basket analysis to identify patterns in consumer behaviour, improve inventory management, support marketing and sales efforts and enhance the shopping experience.• Transitioned to remote work in Australia, maintaining trust and exceeding expectations in independent delivery of crucial tasks.

Cape Town, Western Cape, South Africa

• Promoted to Data Product Owner within 6 months, tasked with building scalable datasets and processes.• Oversaw the taxonomy creation of 6 FMCG datasets, each with over 15 million social data conversations, taking advantage of Natural Language Processing (NLP).• Trained a team of 12 on the dataset creation process, maintenance, and insights generation.• Increased business adoption by 33% and maintained 100% customer retention through expertise in data insights and client engagement.• Worked with a cross-functional team of Product Managers, Engineers, and Data Scientists to improve dataset build efficiency by 42%.• Implemented product and process improvement initiatives across the datasets team

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

• Promoted 2 times at Lacuna Innovation, from Senior Insights Analyst to Innovation and Insights Lead and then to Senior Innovation and Insights Lead.• Managed and mentored a team of seven, facilitating client innovation projects including one that generated over USD $1 million in revenue.• Developed a web and social media scraping tool.• Using Python, I developed a tool to automate repetitive tasks. This improved weekly throughput by 63%.• Advanced in-house automation and data science capabilities through machine learning models for document clustering and classification to identify actionable insights.• Maintained the company's proprietary innovation platform that housed over 5 million documents.• Trained the team in technical content writing, trend research and analysis.

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

This is a computer repair service I started at the University of Cape Town, addressing a need for quick repairs at affordable prices to fellow students.https://www.facebook.com/thelaptoprepairman

Cape Town Area, South Africa

• Planned, modified and executed research techniques, procedures and tests.• Designed and prototyped two 1kW High-Frequency Transformers operating at 20 -25kHz and 100-200kHz frequencies, respectively.• Designed and prototyped a wireless phone charger using principles of induction.• Printed Circuit Board design and board population of 60 components.• Researched the power conditioning of hydrogen fuel cells.

Cape Town Area, South Africa

• Research on emerging technologies• Identifying the impact to different clients• Ideation in the innovation creation process based on researched insights

Bachelor Of Science (Bsc), Mechatronics, Robotics, And Automation Engineering

Activities and Societies: East African Society

Certificate, Data Science

Specialised Certificate in Applied Data Science that included • Introduction to Data Science in Python • Applied Plotting, Charting & Data.