Jonathan Kaija Email & Phone Number

Melbourne, Victoria, Australia

• Continuous improvement in data principles, analysis and forecasting methodologies
• Analysis of customer complaints to identify trends and generate insights to inform industry and government policy.
• Developed and implemented annual and quarterly Power BI reports for public use, aligning with TIO strategic goals and providing data transparency to both internal and external stakeholders.Skills: Microsoft Power BI ·.

Cape Town, Western Cape, South Africa

• Analysed over 1.5 terabytes of data to provide customer insights to cross-functional teams comprising c-suite executives, marketing and retail.
• Created dashboards that monitor e-commerce performance and provide insights to key stakeholders.
• Helped improve daily gross margin volume by over 28% through wish list and customer credit insights.
• Performed customer segmentation for personalisation, leading to 35% rise in customer satisfaction.
• Performed basket analysis to identify patterns in consumer behaviour, improve inventory management, support marketing and sales efforts and enhance the shopping experience.
• Transitioned to remote work in Australia, maintaining trust and exceeding expectations in independent delivery of crucial tasks.

Cape Town, Western Cape, South Africa

• Promoted to Data Product Owner within 6 months, tasked with building scalable datasets and processes.
• Oversaw the taxonomy creation of 6 FMCG datasets, each with over 15 million social data conversations, taking advantage of Natural Language Processing (NLP).
• Trained a team of 12 on the dataset creation process, maintenance, and insights generation.
• Increased business adoption by 33% and maintained 100% customer retention through expertise in data insights and client engagement.
• Worked with a cross-functional team of Product Managers, Engineers, and Data Scientists to improve dataset build efficiency by 42%.
• Implemented product and process improvement initiatives across the datasets team

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

• Promoted 2 times at Lacuna Innovation, from Senior Insights Analyst to Innovation and Insights Lead and then to Senior Innovation and Insights Lead.
• Managed and mentored a team of seven, facilitating client innovation projects including one that generated over USD $1 million in revenue.
• Developed a web and social media scraping tool.
• Using Python, I developed a tool to automate repetitive tasks. This improved weekly throughput by 63%.
• Advanced in-house automation and data science capabilities through machine learning models for document clustering and classification to identify actionable insights.
• Maintained the company's proprietary innovation platform that housed over 5 million documents.

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

This is a computer repair service I started at the University of Cape Town, addressing a need for quick repairs at affordable prices to fellow students.https://www.facebook.com/thelaptoprepairman

Cape Town Area, South Africa

• Planned, modified and executed research techniques, procedures and tests.
• Designed and prototyped two 1kW High-Frequency Transformers operating at 20 -25kHz and 100-200kHz frequencies, respectively.
• Designed and prototyped a wireless phone charger using principles of induction.
• Printed Circuit Board design and board population of 60 components.
• Researched the power conditioning of hydrogen fuel cells.

Cape Town Area, South Africa

• Research on emerging technologies
• Identifying the impact to different clients
• Ideation in the innovation creation process based on researched insights

Bachelor Of Science (Bsc), Mechatronics, Robotics, And Automation Engineering

Activities and Societies: East African Society

Certificate, Data Science

Specialised Certificate in Applied Data Science that included • Introduction to Data Science in Python • Applied Plotting, Charting & Data.