Global Operations Infrastructure Analyst
Uk
Working within a team of Network Analysts who are based virtually around the world supporting Cargill’s Network Infrastructure during EMEA working hours.Providing 2nd/3rd Line support to a CISCO based Network, including LAN/WAN .VLAN, HSRP, EIGRP and WAN based technologies including, MPLS and BGP, VPN. As well providing support on Proxy server technologies, Infoblox, F5 . Providing technical fault resolution to VPN based technologies , Alteon and Juniper Secure Access.Providing firewall support on Checkpoint products , ensuring that all Firewall changes are approved before pushing out at various locations.Managing the BMC Remedy based ticketing system, making sure all incidents are dealt within SLA.Attending the Daily Critical Incidents meetings for the EMEA region. As well as attending Major Incidents escalations and liaising with 3rd Parties service providers and vendors.