Jonathan Khan Email & Phone Number

Leeds, England, United Kingdom

Helping prepare daily plans of action and distributing work loads accordingly to the team, helping with training of new staff, assisting in returning completion funds back to the client, client reference reconciliation tasks, offsetting funds, producing monthly spend vs budget reports for the UK lawyers, sending the monthly global billing reminders to all the lawyers and offices we work with on our client, helping onboard lawyers and legal support staff to our client, replying to and looking at complex billing queries, helping team members with well being and offering support and helping identify training requirements to help bridge gaps in knowledge, sending monthly spend figures to the client in my managers absence, dealing with adhoc queries from our operations partner, applying rates at client level for new billing entities, helping resolve credit balances and ensuring the ledgers are cleared and up to date, initial point of contact for our client, mailbox management, escalating any issues that may arise, adhoc tasks, looking at the WIP report and Visibility report on a regular basis.

Leeds, United Kingdom

Legal administration, creating new file openings for legal matters, validation of invoices UK and International, upload of invoices, maintenance of the mail box, validation and preparation of LEDES (Legal Entity Document Exchange) files, escalation of any on going or new issues that may effect payment of an invoice, daily and weekly calls and meetings with the team, reconciliation, files closures, report running, working out budgets & available spend, adhering to billing protocols, working & resolving rejected invoices, managing a strict & demanding client

Leeds, United Kingdom

October 2018 - Helping to deal with more complicated queries such as rejected & disputed invoices, preparing information for partners and management, liaising with fee earners, client contacts & internal departments to help resolve billing & invoicing issues, mailbox management, & adhoc tasks, taking a lead role with the client as & when required, preparing daily plans & helping deliver those plans on a daily basis, validating & processing invoices & new legal matters within SLA & following the billing guidelines at all times.

Bradford, United Kingdom

Reconciliation of hotel charges, capturing and raising any fraudulent activity, resolving and escalating invoice queries, assisting credit control in resolving any specific invoicing issues, building manual invoices, creating new passenger number records in the GDS, escalating reoccurring payment issues with hotel account managers, chasing refunds for incorrect charges and raising credit notes when and where applicable, investigation of overcharges and undercharges, matching up card charges to the correct bookings, training of new staff within the team, distribution of work loads, reporting of figures and issues to management

Bradford, United Kingdom

Helping clients book train travel and accommodation. Advising on procedures and helping clients resolve issues relating to their needs, liaising with hotels to secure satisfactory rates and secure room availability, helping give a procurement service and directing clients to the teams when needed.

Bradford, United Kingdom

Helped customers who had cancelled flights, flight changes, building work letters and things such as hotel over bookings/early closures, giving travel agents and clients their options to amended their bookings or cancel without charge within company procedure. Switch selling alternative holiday packages.

Sheffield, United Kingdom

Protected the call service levels, call abandonment rates and average call handling time/speed to answer time.We proactively looked after the calls on a daily basis for up to 150 staff.we followed the procedures at all times, and utilised agent availability on an intra day basis. If the calls were quiet we would utilise the availability by asking for staff to support back office/admin workload, ask team leaders to do. Team meetings and coaching and one to ones with staff, offer sort notice holiday and lieu time. If the calls were busy we would ensure all staff were on the phones and would chase staff if they were in call work for long periods of time and really monitor adherence closely and when required we would ring staff to do short notice overtime. We had a quiet and a busy escalation process that we would follow and enforce with the aid of customer operations managers. We did a 2 hour report to heads of departments and high level managers advising what was driving calls, and why the service levels were as they were and we would do time utilisation reports at the end of the day detailing all short notice sick, and holidays given, long term sick and AWOL staff.