Jonathan Klein Email and Phone Number
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Experienced Manager with a demonstrated history of working in the hospitality industry. Skilled in Operations Management, Microsoft Office, Management, and Guest Recovery. Strong operations professional with a Bachelor's Degree focused in Business Administration, Management, and Entrepreneurial Studies from Muhlenberg College.
Four Seasons Hotels And Resorts
View- Website:
- fourseasons.com
- Employees:
- 39087
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Revenue ManagerFour Seasons Hotels And ResortsPhiladelphia, Pa, Us
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Assistant Director Of Information TechnologyFour Seasons Hotels And Resorts Oct 2023 - PresentToronto, Ontario, Ca
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Revenue ManagerFour Seasons Hotels And Resorts Sep 2021 - Oct 2023Toronto, Ontario, Ca
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Reservations ManagerFour Seasons Hotels And Resorts Oct 2018 - Sep 2021Toronto, Ontario, Ca● Report to Director of Marketing as part of a 12 person team● Manage Reservations and Communications team of 11 Sales Agents for 5-star luxury hotel● Collaborate, enable, and coach Reservations team to increase suite sales by 4.5% YOY (2019)● Exceed monthly goal for quality assurance of Sales Agent’s phone calls by 5-10% three years consecutively● Forecast and budget to maximize hotel revenue in collaboration with Director of Revenue● Surpass sales goals through supervision and motivation of Reservations Sales Agents● Ensure optimal pricing through utilization of iDeaS Software, market surveys, and mystery shops● Maximize profits through financial analysis of inventory and labor expenses● Implement and analyze Revenue Management, Property Management, and system simplification technologies● Utilize strong consultative skills enhancing relationships with top executives, high-ranking accounts, and VIPs● Maintain active engagement with new leads through follow-up communications increasing Professional Services.● Verify execution of financial and credit functions with Front Office Manager and Credit Manager● Oversee arrivals, departures, and billing requirements with Sales and Catering Department● Standardize configurations between Property Management and Worldwide Reservations Online (WRO) systems● Promote ongoing development of new sales initiatives, processes, and guest service protocols
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Assistant Reservations ManagerFour Seasons Hotels And Resorts Feb 2017 - Oct 2018Toronto, Ontario, Ca● Managed Reservations Staff routinely performing all duties of Reservations Manager● Oversaw accuracy of room blocks, reservations, and group market codes● Consistently increased revenue through management of Incentive Program
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Reservations And Communications SupervisorFour Seasons Hotels And Resorts Nov 2015 - Feb 2017Toronto, Ontario, Ca● Supervised Reservations staff; oversaw room and suite sales maximizing hotel revenue● Led Reservations Staff Incentive Program and published monthly results
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Rooms Division Manager In TrainingFour Seasons Hotels And Resorts May 2014 - Nov 2015Toronto, Ontario, Ca● Managed operations of Reservations, Housekeeping, Spa, and Front Office Departments● Trained new employees to perform at a proficient, optimal level
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Task Force Manager In TrainingFour Seasons Hotels And Resorts Aug 2015 - Aug 2015Toronto, Ontario, Ca● Augmented Reservations staff during Management transition
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Front Desk AgentFour Seasons Hotels And Resorts May 2013 - May 2014Toronto, Ontario, Ca● Created, updated, and monitored reservations for guests, VIPs and large groups● Increased hotel revenue as leader of Upsell Program
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Intern: Food And Beverage DivisionFour Seasons Hotels And Resorts Jun 2012 - Sep 2012Toronto, Ontario, Ca● Designed floor plan for multi-level Splash Terrace Bar, restaurant, and lounge ● Delivered prompt, personalized, and courteous service to hotel guests
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Captain / ServerP.F. Chang'S China Bistro Jan 2010 - Jan 2012Scottsdale, Arizona, Us• Delivered meticulous service insuring unsurpassed customer satisfaction in fast-paced restaurant• Promoted to Captain within three weeks of completing company training program -
Customer Service Assistant/Wait StaffThe Suburban Club Of Baltimore May 2009 - Aug 2009• Provided exemplary service to members in Dining Room• Promoted to Customer Service Assistant within four weeks of employment
Jonathan Klein Skills
Jonathan Klein Education Details
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Muhlenberg CollegeAnd Entrepreneurial Studies -
Pikesville High School
Frequently Asked Questions about Jonathan Klein
What company does Jonathan Klein work for?
Jonathan Klein works for Four Seasons Hotels And Resorts
What is Jonathan Klein's role at the current company?
Jonathan Klein's current role is Revenue Manager.
What is Jonathan Klein's email address?
Jonathan Klein's email address is jk****@****zon.net
What is Jonathan Klein's direct phone number?
Jonathan Klein's direct phone number is +144363*****
What schools did Jonathan Klein attend?
Jonathan Klein attended Muhlenberg College, Pikesville High School.
What skills is Jonathan Klein known for?
Jonathan Klein has skills like Customer Service, Management, Microsoft Office, Event Planning, Hospitality, Front Office, Public Speaking, Food And Beverage, Problem Solving, Budget Management, Guest Recovery, Project Management.
Who are Jonathan Klein's colleagues?
Jonathan Klein's colleagues are Julianne Rotherham, Tim Mclaughlin, James Louis Jeune, Ilene Anderson, Jonathan Joseph, Alexis Munoz, Pascal Prevot.
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