Jonathan Kloss

Jonathan Kloss Email and Phone Number

E-Communcations Team Lead at Seneca Mortgage Servicing LLC @ Seneca Mortgage Servicing LLC
buffalo, new york, united states
Jonathan Kloss's Location
Buffalo, New York, United States, United States
Jonathan Kloss's Contact Details

Jonathan Kloss work email

Jonathan Kloss personal email

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About Jonathan Kloss

Jonathan Kloss is a E-Communcations Team Lead at Seneca Mortgage Servicing LLC at Seneca Mortgage Servicing LLC. He possess expertise in customer service, time management, retail sales, microsoft office, leadership and 14 more skills.

Jonathan Kloss's Current Company Details
Seneca Mortgage Servicing LLC

Seneca Mortgage Servicing Llc

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E-Communcations Team Lead at Seneca Mortgage Servicing LLC
buffalo, new york, united states
Website:
senecaservicing.com
Employees:
60
Jonathan Kloss Work Experience Details
  • Seneca Mortgage Servicing Llc
    E-Communcations Team Lead
    Seneca Mortgage Servicing Llc Mar 2016 - Present
    Manage workflow and assign incoming tasks throughout the day to the team.Track daily productivity using specific reports and team production emails.Assist with escalated issues and follow ups from team as well as other departments as needed.Perform quality and spot checks to ensure responses and tasks are being completed timely, accurately, and within the guidelines set forth in department policies and procedures.Provide coaching feedback and assist with development of team members relating to quality checks and productivity.Review and approve free form responses for structure, content, accuracy, and tone.Provide coaching feedback and assist with development of team members relating to quality checks and productivity.Review and research incoming inquires pertaining to mortgage loans received via email and fax.Determine the most appropriate course of action to process and send electronic responses in a timely manner.Receive, review, and process incoming W9 forms in addition to updating the Social Security Numbers as required.Assist with call center overflow taking inbound calls regarding the borrower's mortgage.Assist Quality Control with audits as well as special projects for other departments as needed.
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  • Seneca Mortgage Servicing Llc
    E-Communications Specialist
    Seneca Mortgage Servicing Llc Mar 2015 - Present
    Review and research incoming inquires pertaining to mortgage loans received via email and fax.Determine the most appropriate course of action to process and send electronic responses in a timely manner.Review and research credit disputes received from borrowers and make corrections as necessary.Receive, review, and process incoming W9 forms in addition to updating the Social Security Numbers as required.Assist with call center overflow taking inbound calls regarding the borrower's mortgage.Assist Quality Control with audits as well as special projects for other departments as needed.
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  • Seneca Mortgage Servicing Llc
    Short Sale Specialist, Customer Outreach
    Seneca Mortgage Servicing Llc Apr 2014 - Present
    Offer short sale program as a third party vendor of Bank of America.Provided detailed documentation on outreach calls to agents and homeowners.Utilized several system to ensure completion of daily tasks.Built relationships with clients while maintaining and exceeding QA expectations.Completed ongoing learning assessments and training to meet company and legal standards.
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  • Hollister Co.
    Visual Assistant Manager
    Hollister Co. Sep 2011 - Apr 2014
    Constructed and visualized store displays and presentations.Managed and assessed associates to regulate corporate principles for maintaining high quality standards for a positive customer experience.Assisted in recruiting, on boarding, training and coaching of store personnel.Provided visual demonstrations, completed guided instruction, and independent practice to assist trainees.
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Jonathan Kloss Skills

Customer Service Time Management Retail Sales Microsoft Office Leadership Retail Styling Visual Merchandising Public Speaking Powerpoint Microsoft Excel Marketing Sales Afaa Certified Personal Trainer Window Displays Fitness Cpr Certified Management Social Media

Jonathan Kloss Education Details

Frequently Asked Questions about Jonathan Kloss

What company does Jonathan Kloss work for?

Jonathan Kloss works for Seneca Mortgage Servicing Llc

What is Jonathan Kloss's role at the current company?

Jonathan Kloss's current role is E-Communcations Team Lead at Seneca Mortgage Servicing LLC.

What is Jonathan Kloss's email address?

Jonathan Kloss's email address is jk****@****ing.com

What is Jonathan Kloss's direct phone number?

Jonathan Kloss's direct phone number is (866) 919*****

What schools did Jonathan Kloss attend?

Jonathan Kloss attended State University Of New York College At Fredonia.

What skills is Jonathan Kloss known for?

Jonathan Kloss has skills like Customer Service, Time Management, Retail Sales, Microsoft Office, Leadership, Retail, Styling, Visual Merchandising, Public Speaking, Powerpoint, Microsoft Excel, Marketing.

Who are Jonathan Kloss's colleagues?

Jonathan Kloss's colleagues are Todd Maclin, Craig Hartl, Mitchell Flading, Diane Germain, Jillian Kremer, Tracy Berry, Scott Janiga.

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