Proactively providing white glove support for all of Twilio's cloud-based communication APIs and assisting the account team with managing relationships with our premier accounts.

Provide white glove support to our premier customers trouble shooting any email API and UI related issues as well as training and creating processes for our front line teams

Restaurant Consultant responsible for increasing optimization of software use by restaurant and business owners, as well as maintaining OpenTable’s internal knowledge base, assisting with special requests from high priority customers, and creating new product procedures. Additional daily tasks include assisting with reservations, restaurant management, and POS system integration.

my main responsibility was to investigate and troubleshoot any challenges experienced with WalkMe's product. These challenges ranged from questions about how to best use WalkMe's product in certain situations, to technical issues seen upon implementation. On a daily basis, this role requires the ability to analyze and identify problem areas and patterns seen with the interaction between WalkMe and customer sites. This required the inspection of the site's HTML and CSS, writing additional CSS to customize WalkMe's appearance, and writing jQuery selectors to identify appropriate page elements. The goal of my position was to provide WalkMe customers with a specialist that can instruct them on how to best use WalkMe in challenging instances and implement solutions to technical issues that arise

Senior Tier 1 Technical Support agent April 2019 - July 2019Responsible for reviewing all High visibility tickets to ensure all correct procedures had been followed, as well as taking supervisor calls, maintaining the queue, and assisting all agents on the floor with any questions that may arise. Tier 1 Technical Support agent July 2019 - April 2019Responsible for providing high-quality customer support and troubleshooting services for internet, email, phone, and video services for rural ISPs, via live chat and phone with maintaining an average handle time of 8 minutes and CSAT of over 95%.