Accountable for the strategy and performance of the global retail business, including leading the transition towards a data driven approach across multiple markets and delivering resource and store optimisation strategies to create a more sustainable and profitable organisation.

Product owner for wide scale deployment of unified CRM solution across multiple markets. Skills include UX / UI design, UAT testing, Data Analysis, User Story creation and delivery plus wider program management. Additionally, business case development and delivery and multi market stakeholder management.

Manager for distribution strategy, sales processes and operating models in channels for wealth and personal banking. Specialist in managing projects internationallyLead the design and delivery of $80m cost saving initiative focussed on finding and creating efficiencies within HSBCs global branch network, in conjunction with reducing manual activities to increase productivity. Worked closely with 11+ markets globally, including Mexico, Hong Kong, Canada and the UK.Created and delivered updated Sales Management methodology to 23 markets, including the design and implementation of multiple bespoke coaching programmes, learning modules and Sales MI analysis tools.

Returned to role post Mundo Placement.

Selected to participate in Mundo Santander, a 3 month Global Development Program.Worked on the Santander Work Cafe project, including learning elements of model such as commerciality, customer service, innovation and risk management. Also worked on various other projects including Work Cafe Mobile Application, Digital Banking Products, Work Cafe Online Community and Mobile Payments.

Managed team of 19 staff, 33,000 customers, 2,300 high net worth clients, 70m assets, 190m liabilities, 400,000 annual cost budget.Participated in i25 - company wide future leaders programme. This included modules on People Management, Leadership and most importantly Digital Strategy. Attained an average service score of 92%+ and NPS of 80%+ due to implementing service model and adapting service ethos within branch.

Mobile Chip & Pin Payments system product launch.Training and Competence - amending the account opening process for Business Relationship ManagersDesign and delivery of Relationship Manager training course to 150+ colleagues