•Oversee the day to day operations of this fast paced importing company.•Detailed follow up with North American, Asian and European suppliers to insure timely deliveries.•Verify and inspect all incoming orders to make certain that goods arrived as ordered before sending them out to our major online accounts.•The scheduling of transport companies to deliver goods across US borders, including communications with FEDEX DHL, UPS to insure all products arrive at their designated places, respecting all timelines.•Maintain a detailed inventory of products that enter and leave our Montreal Warehouse.•Invoicing, billing, of all major accounts and follow up on payments.•Managing customer inquiries to make sure that all questions and concerns are met and addressed by one of our team members.•Lead and manage customer service employees, providing guidance and support when necessary. Work diligently to handle customer inquiries, complaints and concerns to insure mutual satisfaction.

www.ishopiwin.com•Reporting directly to the President and V.P. of IT.•Manage all data information, products, and images needed to create the product website.•Sourcing of new vendors and products including travelling within Canada and the U.S. to meet with potential vendors.•Selection of merchandise for the website specifically focusing on brand name accessories and electronics.•Manage all changes and pricing of products and images.•Daily communication with overseas factories, insuring that orders are received, processed and delivered to us respecting our timeline. •Followed up on shipping and deliveries, emails and scheduling. •Verification of merchandise once it arrived in our Montréal warehouse.•Managed the customer service team, handled customer inquiries, concerns and complaints, to ultimately insure customer satisfaction.

•Selected and purchased a variety of electronics and small appliances.•Planned and managed the allotted budget as well as the open to buy.•Prepared and followed up on orders, deliveries, distributions, and transfers, as well as store replenishments.•Prepared advertising items for weekly Hart flyers.•Quick to react to the changes in market trends, forecasts, competitor pricings.•Maintained excellent communication with suppliers in order to insure the best price possible, negotiated promotional items as well as advertising and markdown allowances.•Weekly emails and phone calls to store managers and their staff, to insure that within my departments, all their needs and concerns were addressed.

•Developed needs assessments for each patient admitted.•Worked within a stipulated Government budget.•Planned, implemented, and evaluated recreational activities.•Spent time getting to know the residents likes and dislikes in order to plan activities.• Worked with 20-30 residents at a time in a group setting.•Planned summer programs and events for the residents.•Scheduled Staff, solicited volunteers,

•Responsible for managing clerical work such as orders, distribution,faxing, filing, data entry.•Followed up with management with regards to department related issues.•Communicated with suppliers to insure timely deliveries, discuss issues and or concerns related to merchandise received, or not shipped on time.•Prepared documents for meetings between the buyer and Hart store executives.•Provided customer service, handling of customer inquiries and/ or concerns.•Worked closely with the merchandise and advertising departments.