Senior Licensed Insurance Agent Special Situations Team Cert Mentor
South Jordan, Utah, United States
My role includes using deductive reasoning to find the problems and fix them. Typically I handle the upset or "special" callers, the ones that need the velvet gloves, and make them feel better, and fix the issues. Also assist the Pre-65 individuals that have ESRD (End Stage Renal Disease) lots of health issues.Also involved in the teaching, training, and managing of new hires and hands on tutoring and coaching. Project managment, sales, Quality Assurance and Product testing. Underwriting, payment processing, application processing, customer service, telesales, customer satisfaction. Was licensed is 26 states and appointed by many carriers getting re certified every year. Tech support, web support, delt with phi daily