Jonathan Lamando Email & Phone Number

Philippines

JL Freelancing is the name of my personal freelancing business, which I started in November 2016. I offer services to small and medium enterprises overseas such as customer service, admin duties, and any other tasks that match my qualifications. I also outsource additional personnel as needed for projects. In addition, I provide support to other freelancers, particularly newcomers, to help them gain experience and improve their earnings.

County Waterford, Ireland

Information Services SpecialistKYCKR is a business register to help with know-your-customer (KYC) processes for anti-money laundering regulations. It was established in Ireland and was a publicly traded company on the Australian Securities Exchange with operations in Ireland and Australia. The company delisted on 07 November 2022 when it was acquired by RealWise KYK AV Pty Ltd.Tasks:As an Information Services Specialist, we process customers’ orders of reports including Company Profile, Annual Reports, Company History, UBO, and more. We process all requested reports from different companies in all countries via the ticketing system using Zendesk

Houston, Texas, United States

Bawdy Tones (https://bawdytones.com/), Houston Texas General VA - SEPTEMBER 2021 - MAY 2022Custom Waist Trainers Made For Every Bawdy Tone. Essential wear for every day and working out! Tasks:Addressing customer concerns and processing refunds.Using Shopify, I talk to customers and shipments.Update the Stakeholders on the status of the orders and provide customers feedback for better communication.

Toronto, Ontario, Canada

DentistFindNOVEMBER 2020 – AUGUST 2021 – 9 Months Contract only CUSTOMER SUPPORT REPRESENTATIVE DentistFind connects patients with dental practitioners conveniently and efficiently. DentistFind's mission is to create an environment for the patient and dentist that fosters trust and understanding through education, communication, and transparency. Our website offers a directory of dentists where you can find the perfect provider for your needs all from one place. We provide webinars on dental education as well as our dental marketing course to help practitioners get ahead of the curve when it comes to their business strategies.Tasks: In charge of communicating and updating clients' requests to deliver to the team to process. Follow up each Team for the client’s request making sure it’s done on time.

California, United States

UPWORKJANUARY 2017 – OCTOBER 2020 – Internal Job Full Time MARKETPLACE QUALITY REPRESENTATIVE Upwork Global Inc., formerly Elance-oDesk, is an American freelancing platform headquartered in Santa Clara and San Francisco, California. The company was formed in 2013 as Elance-oDesk, after the merger of Elance Inc. and oDesk Corp. The merged company was subsequently rebranded to Upwork in 2015.People all around the world use Upwork to find work as independent professionals, earning extra income and building freelance careers that fit their lifestyles. As an independent professional, you set your rates and you choose which clients to say yes to and what projects to work on. Tasks:We identify ways to prevent and detect scams, and circumventions, and rectify violations on the marketplace for the benefit of Freelancers and Clients.

California, United States

UPWORK - Internal ClientFEBRUARY 2016 – DECEMBER 2016 – Internal Job (Part-Time) CUSTOMER SUPPORT REPRESENTATIVE Tasks: Answering Inbound Calls, Live Chat, and Emails to Freelancers and Clients of Upwork addressing their issues and assigning them to the right team.

Manila, Philippines

HSBC PHILIPPINESMAY 2013 – JUNE 2016 (M2 BRANCH) UP AYALA LAND TECHNOHUB, QUEZON CITY PHONE BANKER / ASSISTANT MANAGER Assist customers with their banking transactions and inquiries Walk through customers about Internet Banking Transactions Promote and Sell Products and Services

Manila, Philippines

- Assisting customers with their inquiries & bills - Selling telecommunication products like Smartphone Mobiles, Broadband Products and Landline Services - Technical Support

Laguna, Philippines

I visit old clients to check if they have new product needs.Discovering and prospecting new clients to gain more network and Sales.

National Capital Region, Philippines

ISI is an Industry Specialist in providing clients and businesses with a single source for their Electrical Wiring Systems, Structured Cabling Systems, Fiber Optic Cabling, CCTV, CATV, FDAS, PA Systems, Door Access, Raised Flooring, PABX, Wireless LAN/WAN, and UPS System. ACCOUNT ASSOCIATE Build up more than 30 new customers through telemarketing and client visits. Contributed to a new side of work from Engineering Services to selling IT products.