Jonathan Lanier Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Dallas, Tx, Us

• Responsible for regional customer retention and acquisition efforts across five markets through segmentation marketing, campaign management, and marketing analytics• Provide in-depth customer segmentation analysis for targeted marketing campaigns• Utilize data analytics via Business Objects and Tableau to identify opportunities• Deliver tailored acquisition and retention strategies to senior executives• Oversee internal relationships with Big Data partners to develop resources that enhance efficiencies

Dallas, Tx, Us

As the project manager over Customer Experience, I play an intricate role in supporting a wide range of initiatives targeted at providing an extraordinary experience in the retail environment. The day-to-day operating rhythm includes identifying trends, developing and scaling best practices, anticipating opportunities for improvement, and influencing national strategy by providing candid feedback while offering alternative methods. A few of the strategic initiatives I have developed in this role include:• Developed, trained, and implemented the DEE relaunch in the Central Region; a key driver in providing positive momentum in customer experience and resulted in record high ACE results• Established the monthly Customer Experience Newsletter providing key insights, areas of opportunity, and best practices for improvement – averaging 2,000+ views• Created a regional incentive expense process that provided flexibility for the markets while limiting financial risk and overspends; scaled nationally in 2016In recognition of my efforts and impact to the business in 2015 I was awarded the Service Excellence Award in Q4 2015. Additionally, I was also selected as the President's Choice for our annual Summit trip.

Dallas, Tx, Us

Responsible for creating, supporting, and/or implementing several employee engagement initiatives for 9,000+ employees in the Central Region. Some of the key successes in this role included:• Regional lead for MyCoach application and provided feedback that was instrumental in the national rollout of the coaching tool initiative• Developed and implemented training rebrand which resulted in 15% MoM improvement• Successfully executed on employee engagement programs, Inspired & Engaged and the Retail Manager Development Program, which directly impact over 9,000 employees

Dallas, Tx, Us

• Responsible for monthly and quarterly reviews of compensation expenses, performance and quotas, and incentives and SUMMIT• Create and monitor sales quotas for the South Central Region commissionable personnel• Approve market-level local dealer and internal employee SPIF/Inducement/Incentive requests and assigns to appropriate Regional Compensation Analyst to handle calculations for the market• Supervise a team of compensation analysts whom are responsible for submitting region-wide manual compensation processes, performing calculations, and submitting for payment via the process center• Responsible for training, evaluating and managing the performance evaluations of direct reports• Identify need and develop changes to policies, establishes procedures and communicate to the field• Develop and direct programs that relate to product/sales processes or operational changes in support of sales and field efforts• Develop and implement sales programs across all sales channels, with other carriers, and with vendors to ensure successful program implementation• Manage coordination of the activities of a section or department with responsibility for results, including costs, methods and procedures

Dallas, Tx, Us

Strategic Human Resources professional with over 1.5 years of progressive experience in; human resources management, full cycle recruiting, staffing, facilitating/instructor, training & development, and employee relations. Effective communicator and interact across all levels of the organization. Excellent project and time management skills with the ability to demonstrate, formulate, and implement organizational goals. Deliverable of objectives while fostering an environment of trust and teamwork with uncompromising integrity and character.

Dallas, Tx, Us

Responsible for driving sales, developing my team of sales reps and managers, and running the daily store operations.- Increased wired sales for location over 140% and broke unit and revenue records for location and district- Trained and developed two assistant managers to become successful Retail Store Managers- Managed inventory control and cash management for location and scored 90.8% on audit for 2010, third highest score in South Texas- Mentor for Retail Leadership and Development Program- Ranked in top 5% for Inspiring and Engaging my staff

Dallas, Tx, Us

Master Of Business Administration (M.B.A.)

Bachelor Of Science (Bs), Agribusiness/Agricultural Business Operations