Jonathan Lau Email and Phone Number

● Managed a book of 200 accounts and cultivated high-value partnerships with C-level executives through regular follow-ups leading to scheduling qualified meetings with Account Executive● Utilized Salesforce CRM to create and maintain opportunities, pipeline, and customer data as part of the workflow process and used for knowledge sharing between reps and Account Executive ● Established relationships with key personas to understand client’s needs, challenges, budget, and timeline which led to closing major opportunities including a $1 million key target account● Generated pipeline through marketing leads and coordinated product demos with Account Executive● Sequenced 500 outgoing emails a week through Outreach and made 50 cold calls a day learning use cases and identifying key decisions makers● Researched account details and potential competitors within the market to pitch more effectively, better understand and resonate with prospect requirements and business difficulties

● Conducted outbound and inbound prospecting via strategic calling with a daily average of 300 calls to build new and expand on existing accounts● Managed one-hour call-blitz campaigns daily which facilitated knowledge-sharing, solutioning of road blockers, increased morale within the team, and led to increased opportunity conversion rates. ● Partnered with Sales and Account Executives across all territories within the US to ensure quick, even on the spot, introductions to effectively close deals with high-level prospects● Familiarized self with market activity trends, conditions, and advertising analytics to be able to provide more targeted talking points when generating interest from real estate agents, brokers, and teams● Self-sourced leads based on territory and efficiently responded to inbound leads within given SLAs

● Supervised recruitment, training, and performance evaluation of a dynamic team of 20 members● Fostered a culture of hospitality and professionalism among staff, ensuring alignment with business policies and objectives ● Facilitated clear communication channels within the team, offering support during high-volume service periods● Generated daily inventory reports and coordinated weekly orders to replenish ingredients and cleaning supplies, optimizing operational efficiency.

· Supervised a floor of 125+ first year students, conducted weekly check-ins in order to foster their academic, personal, and professional success · Handled administrative tasks assigned to us, which included writing incident reports, filing maintenance requests for the building, and enforcing school policies· Enforced University Housing Services values and policies within a residence hall of 1,200+ students through roommate agreements, conflict mediation, incident reports, and bi-weekly hall monitoring duties.· Organized events within a budget range of $500+ allocated per floor for residents living in the building

· Restocked store and maintained inventory of all clothing apparel and shoes· Provided outstanding customer service by assisting customers with finding the appropriate products they were looking for· Aided Chinese speaking customers to help with language barriers

· Planned and created fundraising events to raise awareness for people with disabilities · Organize, oversee, and execute all chapter philanthropic events that raise over $4,000 a year· Called chapter alumni and local businesses to obtain sponsorships and create collaborations events for philanthropy event fundraising· Ensured chapter participation of over 60 members and maintain relations with local and national charitable organizations