Founded in 1993, CLN is one of the longest-running and most established research firms in the L&D and HR tech space. Our audience of 70,000 Talent, People and Learning leaders comes to CLN for up-to-the-minute market reports and benchmarking insights, tech analysis, inspiring content and flagship industry events.

The Customer Management Practice (CMP) is IQPC's analyst and advisory arm focused on Customer Experience & Insights, CRM, and Service Design across verticals. For our partners and lead sponsors like Salesforce, Oracle, Accenture & Amazon, we provide a combination of Integrated Marketing, event and PR services, as well as market intelligence-based competitive positioning, demand generation strategy, and a BD roadmap. For the Customer Experience community as a whole, CMP offers extensive market research and consulting on industry trends and drivers, as well as cutting edge live and digital summits, enabling companies to better navigate change in our fast growing space. We cater to 150,000+ CX members (CCO's, CXO's, CMO's, Heads of CX, UX, Digital, Strategy etc.) on our digital portal, and administer workshops and certification programs throughout the Americas.

As Audience Manager of IQPC's Customer Management Practice, I oversee our delegates and attendees, and am the point of contact for questions, information, and registration for our customer focused large scale events, intimate summits, and invitation only exchanges. Our clients include customer management practitioners at the enterprise level in addition to the cutting edge solution providers that support them. Our brands include the CCW Series (Call Center Week), CCW Digital, the Chief Customer Officer Exchange Series, Design Thinking, Patient Experience, and Next Generation Customer Delivery to name a few.