Jonathan Leblanc Email & Phone Number

Delray Beach, Florida, United States

New York City

Managed audit for a 168 room full-service hotel and maintained security, sanitary and emergency proceduresSupervised all departments to ensure a seamless daily operationBalanced house and assigned rooms for all arriving guestsAssisted housekeeping with quality room inspectionsCross-trained and coached hotel staff on hotel standards and values to ensure seamless customer serviceCollaborated with the management team to identify & implement sales strategies to boost occupancy levels and prevent the recurrence of guest issues

New York City

Investigated, tracked and provided resolutions to customer issues and complaints regarding reservations and servicesCollaborated with the sales department in preparation of large groups to the hotelEffectively employed sales techniques, customer service, and hotel knowledge expertise as a means to increase sales revenue and provide complete customer satisfactionAssisted as Task Force agent during the pre-opening stages of The NoMad Hotel in Los Angeles (January 2018)

Providence, Rhode Island

Conducted timely performance evaluations for all house staff, skillfully interacted with external vendors to obtain the best quality in pricing and product knowledgeStrategically developed effective marketing plans and standard operating procedures to increase sales and profits while managing costsSubmitted weekly liquor orders and created presentations for the hotel manager

Providence, Rhode Island

Spent 1-2 weeks training in each department of a hotel. The departments included front office, restaurant, banquets, security, maintenance, housekeeping, and sales.

Radisson Hotels

Trained 30+ individuals every 3 months in the banquet department of a hotel. Maitre' D of weddings with more than 200 people. As a fellow, I supervised other teaching assistants.

Bachelor'S Degree, Hotel And Lodging Management

High School Degree, General Education