Jonathan Ledbetter

Jonathan Ledbetter Email and Phone Number

Client Delivery Manager, B2B SaaS @ Alight Solutions
Jonathan Ledbetter's Location
Atlanta Metropolitan Area, United States, United States
Jonathan Ledbetter's Contact Details

Jonathan Ledbetter work email

Jonathan Ledbetter personal email

n/a
About Jonathan Ledbetter

I possess a goal driven, efficient, and solution based mindset. My company Alight Solutions is an industry leader for business process outsourcing. My personal role revolves around one of our many B2B SaaS solutions. My day to day can be divided in to three parts.1. Foster and maintain client relationships. Stakeholders range from CFO level to analyst level. 2. Implementation of SaaS. Recommend additional solutions if possible.3. Establishment of business processes and data monitoring.

Jonathan Ledbetter's Current Company Details
Alight Solutions

Alight Solutions

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Client Delivery Manager, B2B SaaS
Jonathan Ledbetter Work Experience Details
  • Alight Solutions
    Client Delivery Manager
    Alight Solutions Nov 2021 - Present
    Chicago, Il, Us
    -B2B, SaaS.-People manager-Drive department best practices and ongoing training-Manage team of 7 Client Delivery Analysts.-Servicing over 250 clients team wide. ~20 personally managed.-Manage and oversee client escalations -Train all new hires, serve as subject matter expert-Manage department's ongoing and incoming client implementations and assignments.-Leverage CRM (SalesForce)-Workday for performance tracking, PTO, etc.-90% annual client retention rate
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  • Alight Solutions
    Senior Client Delivery Analyst
    Alight Solutions May 2021 - Nov 2021
    Chicago, Il, Us
    -B2B, SaaS, compliance field. -Primary point of contact for 15+ clients, servicing a total client load of 40+. -Book of business valued at 15m+, overseeing 200k+ lives. -Maintain client wellness, up-sell solutions, manage escalation, retention.-Have performed 30+ client implementations on proprietary SaaS-Foster and maintain business best practices. -Communicate data needs, monitor data cleanliness.-Train all new hires
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  • Alight Solutions
    Client Delivery Analyst
    Alight Solutions Jul 2019 - May 2021
    Chicago, Il, Us
    -B2B, SaaS, compliance field. -Primary point of contact for 15+ clients, servicing a total client load of 40+. -Book of business valued at 15m+, overseeing 200k+ lives. -Maintain client wellness, up-sell solutions, manage escalation, retention.-Have performed 15+ client implementations on proprietary SaaS-Foster and maintain business best practices. -Communicate data needs, monitor data cleanliness.
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  • Emory University
    Library Service Center Assistant
    Emory University May 2018 - May 2019
    Atlanta, Ga, Us
    Sorted books into trays and entered them into tracking/cataloguing system. Performed item cataloging by fixing inadequate or incorrect details on incoming/current items stored in Library Service Center warehouse. The LSC project currently houses over 3 million items under its protection.
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  • Kennesaw State University
    Rock Climbing Club President
    Kennesaw State University Jul 2015 - Jul 2016
    Kennesaw, Georgia, Us
    Club Founder and Club President. Submitted proposal, budget, authored bylaws, obtained first aid certifications, appointed club officers, handled/managed medical records and paperwork for ~30 members. Negotiated practice space and club discount with local climbing gym. Ran practices.
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  • Kennesaw State University
    Climbing Gym Attendant
    Kennesaw State University Dec 2014 - Jul 2016
    Kennesaw, Georgia, Us
    Supervised up to 12 patrons at once. Helped coordinate outdoor staff retreats of up to 20 people. Participated in new staff screenings and interviews. Lead classes demonstrating common climbing knot systems, safety procedures, and basic climbing technique. Administered Belay/Lead climbing tests and gave out certifications. Set and maintained gym routes/boulders.
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Jonathan Ledbetter Skills

Microsoft Office Task Oriented Research Business Analysis Process Improvement Organization Personable Detail Oriented Highly Driven

Jonathan Ledbetter Education Details

  • Emory University
    Emory University
    Health Sciences
  • Kennesaw State University
    Kennesaw State University

Frequently Asked Questions about Jonathan Ledbetter

What company does Jonathan Ledbetter work for?

Jonathan Ledbetter works for Alight Solutions

What is Jonathan Ledbetter's role at the current company?

Jonathan Ledbetter's current role is Client Delivery Manager, B2B SaaS.

What is Jonathan Ledbetter's email address?

Jonathan Ledbetter's email address is jo****@****ght.com

What schools did Jonathan Ledbetter attend?

Jonathan Ledbetter attended Emory University, Kennesaw State University.

What skills is Jonathan Ledbetter known for?

Jonathan Ledbetter has skills like Microsoft Office, Task Oriented, Research, Business Analysis, Process Improvement, Organization, Personable, Detail Oriented, Highly Driven.

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