Jonathan Lee Email & Phone Number

• Evolved Rick Steves’ IT infrastructure from 5 servers in 2005 to over 40 physical and virtual Windows/Linux servers.• Principal architect, implementer and manager of Rick Steves’ network infrastructure, routing, switching, VLANs, Cisco firewalls, VPNs, failover and internet filtering. • Created and maintained multitier secure network in compliance with PCI regulations.• Designed, built and maintained HA Windows server clusters (including WLBS and MS SQL) hosting Rick Steve’s websites and web stores.• Architected, built and maintained multiple HA server, storage, backup and data protection systems for internal use and Rick Steves private cloud facility.• Participated in company-wide risk analysis and disaster planning.• Oversaw/implemented technical aspects of company-wide PCI DSS compliance initiative.• Consulted on, maintained and diagnosed issues related to integration services between Rick Steves’ web stores, CRM, custom applications, POS and ERP and fulfillment systems.• Administered/diagnosed custom Salesforce order-processing/CRM solution.• Provided business intelligence/reporting for managers utilizing SQL/SSRS/SOQL and Crystal Reports.• Provided direct and tier-two helpdesk support to ~100 on-site users and ~170 overseas guides.• Oversaw operations of other helpdesk and technical staff and consultants.• Created/maintained standards for desktop deployment, refresh and upgrade and patch management.• Created Windows/Office training syllabus and supporting materials for in-house employees.• Provided systems automation, integration and application support for staff/managers utilizing MS SQL, HTML, Coldfusion, javaScript, vbScript and ASP/HTA.• Implemented programming of phone system menus and notifications (Avaya IP Office)• Designed/implemented pro-audio and digital recording systems for Rick Steves’ radio studio and assisted with IT and audio/video issues in radio and television studios.

Kenmore, Wa

• Was requested to join IT security/compliance firm by former owner/founder GO Micro Systems.• Assisted and advised medical/dental customers with HIPAA regulatory compliance.• Principle provider of IT consulting expertise for primarily SMB customers.• Provided systems management, troubleshooting, design and implementation services for customers throughout the Puget Sound region.• Oversaw operations of IT staff and defined standards for hardware, operating system and application deployment and maintenance.• Was primary point of escalation of technical support incidents.• Established standards and methodology to ensure successful outcome of IT projects as well as researching new technologies and disseminating information to technical staff.

Bellevue, Wa

• Designed and administered internal server systems, LAN and WAN.• Support internal server/storage/POS/ERP systems, Exchange email, backup/recovery, web servers, VPN, IT security, anti-virus and numerous desktop/server applications for 75+ users.• Provided pre-sales technical consultation, design and support for sales staff. • Provided systems implementation, integration and training for SMB and enterprise customers.• Provided tier 2-3 server, network (LAN & WAN), SAN troubleshooting and service for customers.• Obtained multiple vendor certifications enabling company service authorizations.

Ballard, Wa

• Authorized service technician for multiple manufacturers desktop/server/printer hardware.• Design/implement network/server systems for primarily SMB customers.• Primary point-of-contact for customer on-site and remote technical support.• Contracted for on-going administration and support with select customers. • Trained and supported activities of other field support staff.• Directly influenced decision to refocus business from break/fix computer and electronics repair to IT services.• Company purchased by Denali Advanced Integration.

Burien, Wa

• Hired to create in-house PC/Server hardware assembly/support department.• Provided end-user desktop/application/network support.• Developed initial Windows GUI for BKBS COBOL/MS-DOS accounting application.• Developed customer-specific applications to integrate with BKBS accounting application.

White Center, Wa

• Desktop technician and primary provider of customer computer/network services.

Bellevue, Wa

• Desktop technician and provider of customer computer/graphics services.

Federal Way, Wa

• Programmer/desktop/digital graphics technician and customer service provider.