Jonathan Lee Email & Phone Number

Singapore

IPTV EngineeringSupport of network upgrading activityStandby monitoring of networksTier 3 technical support for IPTV related casesJoint onsite/remote support with Field engineer

Singapore

Field Delivery Operations - Customer Support Installation and Maintenance - Repeated FaultTier 2 technical supportHandling/Management and support of Field Engineers.Joint onsite support / remote support for Field EngineersLevel 2 escalation support for backend troubleshooting for tri-service. (Full rundown backend check, and provide necessary info to level 3 stakeholders)Taking over of level 1 escalated case with repeated visit criteria.Support on combination of 3 services (Internet/TV/home telephone)

Singapore

Tier 1 technical supportHandling incoming calls in regards to issue with ADSL or Fibre enabled services, linked to TV, internet and/or home telephone line.Provide customer support and technical issue resolution via phone and other electronic medium.Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and diagnose the underlying problem. Apply possible & available solutions and management tools onto identified and established problem (This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus).

Advanced Diploma In Database Engineering, Computer Systems Networking And Telecommunications

International Diploma In Information Technology And Communication, Computer And Information Sciences And Support Services