Lead a team of Project Managers that are responsible for the delivery of fiber optics as an underlay and a suite of overlay options including; Dedicated Fiber Internet, Ethernet Topologies, PRI/SIP Trunking, Managed Network Services, and IP Video.

Tier III Technical Support/ Video Repair Supervisor: Apr 2014 – 2017Time Warner Cable, Appleton, WI• Supervise daily operations and meet projected service levels• Directly in charge of 16 employees including 1 team lead• Set-up and maintain employee work stations• Monitor, train and mentor team members• Coach employees to meet company metrics and goals• Manage team schedule to ensure proper coverage• Edit and approve timecards for payroll• Deliver corrective action documents for policy/procedural violations• Attend extensive training for Leadership Development• Conduct meetings• Audit calls• Handle escalated customer issues•Project Manager for Enterprise WOA tool

• Supervise daily operations and meet projected service levels• Directly in charge of 14 employees including 1 team lead• Set-up and maintain employee work stations• Monitor, train and mentor team members• Coach employees to meet company metrics and goals•Interview potential candidates for Customer Service Professional and Team Lead positions• Manage team schedule to ensure proper coverage• Edit and approve timecards for payroll• Deliver corrective action documents for policy/procedural violations• Attend extensive training for Leadership Development• Conduct meetings• Audit calls• Handle escalated customer issues

•Trained Marine Reservist for deployment to Iraq

• 3 Combat Tours• Assistant Motor Transportation Chief• Motor Vehicle Operator/Transporter• Corporal and Sergeant of the Guard• Lead Security Patrols• Squad Leader• Supervised operations of a Major Port in Iraq• Combat Instructor• (EMP) Instructor• (MOUT) Instructor• Expert Rifleman• Received many citations and awards for exemplary service