Jonathan Lim Email & Phone Number

Port Klang, Selangor, Malaysia

• Lead in Change Management and Implementation of new processes for HR, Supply Chain, Workshop and ICT
• Successfully applied multiple Project Management Methodology in Change Management (identify root cause of issues, proposed solutions, define change management and department restructuring, with step by step.
• Improve and motivates staff performance by assigning clear roles and responsibilities to each team members, provides training which results in increasing staff effectiveness in control and monitoring.
• Implementations of ICT technologies which improves communications between customers and the Operations Team to react fast on handling customers request and taking prompt actions to resolve logistic issues.
• Successfully migrate the entire Organization’s Webmail Services, upgraded the Organization Network Infrastructure below projected Budget, Implementation of Time Attendance Systems and several others improvements of.
• Leading Supply Chain Team in selection of new vendors and maintained strong relationships with existing vendors for the entire organization (from Building Maintenance to Spare Parts and Operations Materials cum Tools).

Petaling Jaya, Selangor

• Group Regional MIS Manager for Malaysia and Singapore
• Led 2 Teams of MIS in supporting 8 F&B Brands in Malaysia and Singapore. The 8 F&B Brands were Manhattan Fish Market (MY & SG), Tony Roma's MY, Popeye's SG, New York Steak Shack MY, Burger King (MY & SG) and San.
• Construct Strategic Planning and Implementation in resolving on-going production issues and sourcing for long term solutions for 8 F&B Brands.
• Present proposal of new Projects to Management and Stakeholders for all 8 F&B Brands and acquire alignment with all stakeholders on the deliverable of each Projects.
• Formulate policies and standards that improves communications and response time for MIS team and IT vendors in addressing production issues and New Restaurant Rollout.
• Constant monitoring of projects and take preventive steps to ensure projects stay on track and re-alignment with all parties involved in each projects.

Petaling Jaya, Selangor

• System Integrator and Project Deployment (IT) Lead
• Managing and maintaining internal developed web reporting that is relevant to organization’s decision making on company directions and target achievement (eg. Finance, Marketing, Asset Management, etc).
• Managing and accountable for Market Wide Data Warehouse collection and maintenance.
• IT Project Lead and Deployment Lead for regional system for scheduling restaurants staffs integrated with HR System and Restaurant Back Office System.
• IT Project Lead and Deployment Lead for regional system for food cost containment reports integrated with Restaurant Back Office System.
• Initiated automation of routine tasks with schedule jobs that run base on priorities and the integration of data among multiple systems for monthly reporting.

Kuala Lumpur, Malaysia

• Lead Developer for Client (Thompson Reuters) on Data Warehouse Management
• Analyzed and gather user requirement for projects by liaising with client’s Business Analyst.
• System design, prepare project timeline for each stage and provide weekly status update to the management.
• Project lead for my Development Team and coordinated with Quality Assurance Team and Validation Team to ensure that system is properly tested and adhering to all requirements before sending to client’s Business.
• Accountable for the quality and the delivery of the project according to project timeline.

Kuala Lumpur, Malaysia

• System Management and Lead Developer for General Insurance System
• Lead developer on the General Insurance System by gathering user requirement and understand system flow with the integration of multiple applications. Draft out existing IT flowchart for management review.
• Liaise with vendors on the enhancement as per user’s specification, analyze development plan and ensure smooth deployment to production environment with minimal disruption to users and clients.
• Improved claim processing flow by enhancing the Claim Module with Document Viewer for user to retrieved scanned documents.
• Ensuring all tasks handle are with accordance to Organization IT Guidelines, Bank Negara Requirements and System Audit Requirements.

Kuala Lumpur, Malaysia

• System Management and Lead Developer for General Insurance System
• Understand the business flow for three departments (Group Management Division, Credit Life Dept. and Health Services Dept.) in order to provide support and system solutions.
• Initiated system solution projects, lead and plan projects to ensure all projects meet business requirement and dateline. Schedule and follow up to ensure projects are on track with timeline and provide weekly progress.
• Project coordinator for implementation of systems involving business groups (users and their customers), developers (HOMIS – HK, AIAIT – Guangzhou & Beijing, local vendors), local MIS (other MIS teams for system.
• Committee of Business Continuity Plan and Disaster Recovery Coordinator for MIS to provide ICT solutions in ensuring that businesses are able to continue in the event of any disaster (building, machine or human.
• Designed, developed, tested and deployed system enhancement to existing and new systems throughout my service in AIA and endure all process are adhered and comply with AIG IT Guideline, Bank Negara Requirements and.

Kuala Lumpur, Malaysia

• New Business Committee, Course Developer for ICT Diplomas and ICT Lecturer
• Committee for setting up new business in the group and was advised to restructure the college’s diplomas and ICT institution.
• Designed courses for the Diploma of Information and Communication Technology (ICT), affiliated with various universities around the world. The majors were Software Engineering, Business Information Systems and Applied.
• Lectured in Structured Programming using C (beginners and advance), Computer Fundamentals and Applications and Computer Ethics and Society. Required to structure the syllabus, provide the lecture notes, designed the.

Petaling Jaya, Selangor

• Evaluate, research and test various software and suggest the most efficient, cost effective and suitable software.
• Select software for the company, such as webmail system, web server application, operating systems emulator and educational packages.
• Wrote technical reports of software evaluated to the management. Reports were classified by technical, system administrative and users’ aspects.

Petaling Jaya

• Customized an Enterprise Resource Planning (ERP) Software known as Glovia for manufacturing companies.
• The project took a year to complete which involved modules such as Purchasing, Sales, Production (Processing), Planning, Ordering, Inventory, Packaging and Shipping.
• The whole system was implemented in UNIX operating system using databases such as ISAM, ProISAM, and Oracle (depending on customer’s preference).

Bachelor Of Computing, Computer Science

Major in Computer Science (Computing) - Artificial Intelligence - Computer Graphics - Database Management System Minor in Mathematics &.

South Australia Matriculation, Science

Science Stream