Jonathan Limon Email & Phone Number

Espoo, Southern Finland, Fi

Provided technical support to end-users on desktop, laptop, mobile devices, and software applications in a fast-paced R&D environment.Configured, deployed, and maintained desktop computers, laptops, and mobile devices for employees across multiple departments, ensuring smooth operations and user satisfaction.Diagnosed and resolved hardware and software issues, including printer problems, network connectivity, operating system issues, and more, in a timely and effective manner.Assisted in the setup, testing, and deployment of new software applications and updates, ensuring that they met company standards and user needs.Worked closely with the R&D team to develop and implement new technology solutions, such as virtual desktop infrastructure, to support the needs of the research and development activities.Coordinated with vendors and suppliers for procurement of new hardware, software, and peripheral devices as needed to support business objectives.Developed and maintained knowledge base articles and documentation for end-users, including troubleshooting guides, frequently asked questions, and best practices.Trained new employees on hardware, software, and security protocols to ensure a smooth onboarding process and minimize downtime.Implemented and monitored data backup and recovery procedures to ensure the availability and reliability of data in the event of a disaster or system failure.Maintained inventory of hardware, software, and other IT assets, including tracking usage, maintenance, and replacement schedules.

● Implemented a production app in 8 different locations by working with developers and local teams to tailor it to their needs. ● Worked with third parties’ companies to successfully have internet coverage in 2 different locations with no Network infrastructure and cell services. ● Fixed app Bugs by reporting daily bugs and working with the developers to get this fix in a timely manner ● Deliver timely support in person and remote to departmental technical issues to minimize downtime meet deadlines and support the needs of employees ● Updated and fix It infrastructure for better use of the app and help employees ● Continued to support IT thought out the projects

. Supported 250 plus people in person and remotely. Update and maintain a clean Inventory list if all IT equipment. In charge of monitoring and supporting our Servers . Work on 20+ daily tickets

Oakland, California, Us

• Collaborated with a team of six to install and configure Kaiser applications, completing over 900 installations and configurations of Mobile Iron, Citrix and Health Connect over a two-week period • Configured 300 iPhones/iPads and provided next-day technical support to doctors, including migrating information, and ensuring the ability to send pictures and messages and see patient information • Managed 8+ desktop and laptop builds per day by installing Windows 7 and 30 applications on each machine, resulting in an immediate stock of functioning computers in case of machine breakdowns• Resolved 15+ tickets daily using Remedy, such as repairing devices, replacing computers, and configuring printers, enabling the efficient operations of all hospital technology• Connected and configured five networks printers per week so that all employees could access all printers

Boston, Massachusetts, Us

Year Up is a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship Completed coursework in Web Development, System admin, JavaScript, Business Communication, Professional Skills, Help Desk, Tech Foundation, Public SpeakingReceived additional training in IT Support focusing on client support and documentation

Minneapolis, Mn, Us

• Setup and connected network label printers• Resolving any concerns from customers to achieve fast Problem Solving• Organizing & managing Customer Service by Multitasking and having a clean working environment • Good level of knowledge in technology to help customers • Supported PDA troubleshooting issues • Troubleshooting cashiers workstations issues • Knowledgeable on PDA and IPhone application for asset tracking and managing• Working on troubleshooting PC issues

San Francisco, Ca, Us

Computer Science

Education record