* Designing and planning interiors for residential as well as small business with a large focus on holiday and special event design.* Collaborating with the client to create a design or theme that is not only visually appealing, but also functional for day to day use in both home and business applications.* Budget planning and consistent management to ensure that the project is delivered on or under the clients agreed upon budget so as to hopefully help secure any future projects the client might have* Strict management of time and efficiency especially when dealing with holiday designs since there is such a short shelf life for installation and enjoyment of the design by the clients* Responsible for hiring and scheduling appropriate vendors to help with certain aspects of the project.* Installation and final walk through to ensure all points promised to client are met for client satisfaction.* Ensuring client satisfaction

(Laid off due to slowdown of the housing market)As an operations specialist I was the communications liaison between the appraisers, lenders and the home owners. I covered the Oregon and California markets ensuring that inspections were scheduled, completed and delivered to the appropriate party in a timely manner.Responsibilities Managed the calendar for a network of appraisers scheduling appraisal appointments in a timely and efficient manner that benefits both the clients and the appraisers.Kept lenders, clients and appraisers updated throughout the appraisal process using online portals, email and messaging tools.Handled phone calls from lenders and home owners and actioned them accordingly often times having to problem solve and figure out a resolution that would satisfy all parties involved.Updated client files and databases.Conducted pre appraisal interviews with the homeowner so we could simplify and speed up the process for the appraiser and ensure the best results for the client.Ensured that we did not violate any of the USPAP standards at any time during the appraisal process.

(Laid off due to company closing down)Disbursements and Funding• Follow and provide feedback on company established procedures and relevant compliance measures for all elements of disbursement within the escrow process• Act as a primary point of contact for disbursements and funding related questions, processes and opportunities.Stakeholder Communication• Effectively Communicate in a timely and professional manner with both internal and external stakeholders to ensure seamless, hassle-free, on time funding and disbursement within the escrow cycle.• Cross collaborates with multiple closing teams with both the closers and assistants to ensure consistency in processes and practices.Quality Check• Process and quality check all relevant documents and transactions in a timely manner.• Perform and manage funding and disbursement stages of the escrow process with great attention to detail and ownership of results supporting multiple escrow teams.Training and Development• Was responsible for the hiring and training of office support ensuring they could assist the closing teams when needed with the handling of lender documents, client files and in office notary signings.• Cross trained support staff on basic functions of the disbursement desk ensuring that they were capable of backing up the disburser on days we had a larger than normal number of files to be disbursed.Office Manager• Was responsible for the day to day running of the office to include all mail handling, both incoming and outgoing, all UPS and FEDEX shipments both incoming and outgoing, supply ordering, equipment maintenance, ordering couriers, scheduling notary signings for clients, managing the front desk support staff and ensuring the staff followed the proper health protocols during the covid pandemic when they were in office.

As manager of the custom framing department it was my job to ensure the department hit it's sales goals, customer service goals, and employee retention goals. The ways in which I was able to achieve success in each of these areas was through in depth training with each associate, maintaining a clean, well organized and well stocked department, making sure the wow factor was on from the moment a customer walked up to my framing counter till the time they left, insuring we delivered on our promised due dates for custom framed orders and through investing in my employees as people and helping elevate them to to that next level .

* Marketed and sold executive office spaces as well as virtual offices at any one of over 2,000 Regus locations in over 120 different countries.* Tightly managed and scrutinized the monthly P&L for the two Bellevue locations so that I could deliver on the company goal of a +32% CBIT.* Closely managed the payment of vendors and services using the Peoplesoft system to ensure quick payment on any open purchase orders so that no late fees were accrued that would ultimately take away from my centers bottomline.* Maintained the company goal of 95% occupancy for each location through a blend of new sales growth as well as renewing and maintaining the current clients at each location.* Set up new clients with office support staff, telecoms, internet and daily office maintenance so that they could focus on growing their business and not the tasks that took time away from that business.* Maintained and oversaw the proper phone and mail handling for over 400 virtual office clients at both of the Bellevue locations.* Hired and trained world class support staff for each location so that they could service the day to day needs of the clients.* Worked closely with building management to ensure that all maintenance and cleaning of the facility was meeting company expectations for our clients.* Coordinated the move of client offices as well as services to other Regus locations around the country.* Oversaw and coordinated the remodel of the Belfield Regus location without disrupting or displacing any of our clients during the process.

* Handled scheduling, recruiting, hiring, training and corrective/disciplinary action for all store employees.* Weekly audits of cash office, personnel files, price integrity, etc.* Developed sales force product knowledge across multiple product families.* Designed framing concepts to help enhance client’s works of art and family photos while I ensured the preservation of each piece.* Ensured that each employee went through extensive design training as well as certification in proper preservation techniques and how to safely care for and store the art while in the care of the store.* Expected to move the stores profitability forward at least 3% over the previous year

* Oversaw the soft lines division as well as the beauty and fine jewelry departments.* Made sure that company directives and monthly updates are executed in a timely manner.* Drove sales through strategic merchandising to keep the customer interested and keep the product looking fresh.* Developed and promoted my staff members into supervisor roles as well as other leadership roles.* Trained my team to be results driven with sales and credit participation by offering our Kohls card.

* Managed recruiting, hiring, training and corrective/disciplinary action along with department and floor management for a $10.5mil store* Managed payroll scheduling using detailed forecasts to ensure that labor rates did not exceed planned sales volume for our 60+ employees* Managed the Home Accents department of the store, including ordering, merchandising and maximizing sales for ~$3mil of annual revenue

* Managed scheduling, recruiting, hiring, training and corrective/disciplinary action for all store employees* Partnered with Eddie Bauer corporate office to design and test merchandising layouts for eventual rollout/utilization in other retail store locations.* Managed the ‘gear’ department which included merchandising, inventory management, sales associate development and product training