Jonathan Lock Email & Phone Number

Singapore

Singapore

Singapore

• Built relationships with clients, key stakeholders, and team members to identify solutions to address business problems
• Developed quality test cases to for in-depth analysis to identify root cause and provide solutions
• Created over 150 sets of test data to replicate real-world problems faced by clients
• Took initiative to create documentations with detailed steps on performing testing and creation of test data
• Provided on-demand technical support, solutions to clients to fulfill their business requirements
• Conducted user acceptance tests with external stakeholders, government agencies, etc.

Singapore

• Organised 2 large scale events for the faculty involving over 400 to 500 students
• Collaborated with suppliers, organisations for sponsorship of events
• Led a team of 4 to organize fun and engaging activities for the faculty
• Budgeted events with finance department, school and clients, scoping out venues and selecting activities that met needs and negotiating with suppliers to fit 100% of budgets
• Presented monthly updates to the leadership team and school offices

Singapore

• Provided logistical support for Ellipsis events
• Engaged with external stakeholders for rental of equipment, booking of venues and risk assessments
• Responsible for managing and tracking of Ellipsis’ assets
• Created spreadsheets for resource tracking and planning of manpower needs
• Created floorplans for crowd management, event plannings, etc.

Singapore

• Participated in national key events in the event of emergencies and mass casualties (ASEAN Summit, F1, National Day)
• Appointed as Transport Operator Guide to guide junior transport operators
• Conducted vehicular familiarization and island-wide defence operations
• Awarded Battalion Best Soldier (April 2019)
• Awarded Formation Excellent Soldier Award (May 2019)
• Awarded Letter of Commendation (July 2019)

Singapore

• Created 3 sets of e-Learning Modules comprising of over 20 chapters for the nursing education department
• Implemented an engaging and effective learning experience by introducing text-to speech elements, user friendly screens to navigate and quizzes
• Conducted meetings with nurses to review and analyse the usability of the e-Learning modules and further improved the design based on feedback gathered

• Providing an excellent customer service with warm, friendly and courteous service
• Awarded the "Best Customer Service Staff" February 2016

Singapore

• Serving and attending to customers' needs and process transactions

Bachelor Of Science (Information Systems), Information Technology

• SCIS Freshmen Orientation Camp (Metamorphosis): Vice President • SCIS Society (Ellipsis): Logisitics Executive, Events Director

Diploma In Business Enterprise It

• Director's List (2017) • Director's List (2016) • Director's List (2015) • Open House Student Volunteer (2015) • Camp Eagle (2015) •.