● Built relationships with clients, key stakeholders, and team members to identify solutions to address business problems ● Developed quality test cases to for in-depth analysis to identify root cause and provide solutions● Created over 150 sets of test data to replicate real-world problems faced by clients● Took initiative to create documentations with detailed steps on performing testing and creation of test data ● Provided on-demand technical support, solutions to clients to fulfill their business requirements● Conducted user acceptance tests with external stakeholders, government agencies, etc.● Developed proposals, project timeline, resources needed and presented spreadsheets and PowerPoints to team members and executives● Assisted senior consultants in resolving incident tickets raised by users and following up on each incident to ensure the problems faced by users are resolved.● Designed spreadsheets for reviewing and analysis of team’s Incident closure rate and tracking of resources needed to complete Change Requests submitted by clients.

● Organised 2 large scale events for the faculty involving over 400 to 500 students ● Collaborated with suppliers, organisations for sponsorship of events● Led a team of 4 to organize fun and engaging activities for the faculty● Budgeted events with finance department, school and clients, scoping out venues and selecting activities that met needs and negotiating with suppliers to fit 100% of budgets● Presented monthly updates to the leadership team and school offices

● Provided logistical support for Ellipsis events● Engaged with external stakeholders for rental of equipment, booking of venues and risk assessments● Responsible for managing and tracking of Ellipsis’ assets● Created spreadsheets for resource tracking and planning of manpower needs● Created floorplans for crowd management, event plannings, etc.

● Participated in national key events in the event of emergencies and mass casualties (ASEAN Summit, F1, National Day)● Appointed as Transport Operator Guide to guide junior transport operators● Conducted vehicular familiarization and island-wide defence operations● Awarded Battalion Best Soldier (April 2019)● Awarded Formation Excellent Soldier Award (May 2019)● Awarded Letter of Commendation (July 2019)● Nominated for Chief Transport Officer Coin

● Created 3 sets of e-Learning Modules comprising of over 20 chapters for the nursing education department● Implemented an engaging and effective learning experience by introducing text-to speech elements, user friendly screens to navigate and quizzes ● Conducted meetings with nurses to review and analyse the usability of the e-Learning modules and further improved the design based on feedback gathered

• Providing an excellent customer service with warm, friendly and courteous service• Awarded the "Best Customer Service Staff" February 2016

• Serving and attending to customers' needs and process transactions