Jonathan Lopez Email & Phone Number

La Libertad, La Libertad Department, Sv

La Libertad, La Libertad Department, Sv

El Salvador

Responsible for directing, monitoring, and developing the team of Operations and providing the necessary tools for the team to perform their tasks and ensure ongoing compliance of metrics assigned to the account.The main responsibilities are to monitor and evaluate the day to day work load, coaching team members in different areas of the business, constantly monitoring the metrics assigned to the team and implementing action plans to fulfill the quality standards required by the program.

First point of contact at Google for Schools located in the Unites States and Canada. Creating a simple and intuitive experience for prospective customers to learn, engage and implement Google for Education Solutions.

Provide solutions through a technical support for Google's G Suite users within an organizational scope (universities, business and governments) and optimizing the product's experience.This position requires to engage both technical and customer service skills to troubleshoot the most complex technical problems, respond to product-related questions and help to resolve concerns of G Suite product users.