Jonathan Lowe Email & Phone Number

Kalamazoo, Mi, Us

Southwest Michigan

Battle Creek, Michigan, United States

End user support on any hardware and software issuesHardware and Software upgrades.PC refresh and deployment programsManaging a ticketing system and prioritizing assigned tickets.

Battle Creek, Michigan, United States

Image and replace old systems with new laptops/desktops as part of hardware replacement project. Assist end users with setup after change over. Monitor assigned queues and process tickets. Track inventory with assigned systems. Helpdesk tickets as needed and assigned. Setup and maintain hardware including desktops, laptops & IP phones.

Charlotte, Michigan, United States

Monitor assigned queues and process tickets. Maintains and troubleshoots hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely. Setup and maintain hardware including desktops, laptops, printers, IP phones & hand-scanners.

Portage, Mi

Monitor your assigned queues and process tickets. Responsible for working onsite on such things as end-user device and monitoring alert tickets, backup and core device tickets with clear directions or appropriate knowledge base articles and reassigning and escalating tickets as appropriate. Also responsible for acting as Onsite Support Technician, Level 1, Helpdesk Support Technician, Level 1 & 2 as needed.

Kalamazoo, Michigan Area

Duties included supporting and maintaining end user computing technology. Responsible for supporting end user devices (laptops, desktops, tablets, smart phones) and associated OS and software. Traveled to client sites when require to support devices when remote support not possible. Level 1 and Level 2 remote support for customer network and internally assigned Network/System monitoring and management system tickets, as well as assisting with administration, monitoring and support of Secant’s full range of hosted services.

Fort Riley, Ks And Fort Bliss, Tx

Administered battalion sized unit of 200+ computers, printers and digital senders. Trained and managed 250+ computer users on Windows 7 and Microsoft Office 2010-13. Transferred data between systems as needed. Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. Perform system administration functions for the tactical Defense Message System (DMS). Install, operate, performs strapping, restrapping, preventive maintenance checks and services (PMCS) and unit level maintenance on COMSEC devices. .

Hillsboro, Or

Keeping shelf prices current in a timely manner to avoid customer confusion. Ringing customer sales on a point of sale terminal. Assisting customers with the best possible customer server. Keeping department clean and orderly.

Hillsboro, Or

Ringing customer sales on a point of sale terminal. Assisting customers with the best possible customer server. Keeping department clean and orderly.

Vancouver Barracks, Wa

Unit supply specialist receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and turns-in organization and installation supplies and equipment for 200 soldiers. Operates unit level computer (ULC). Prepares all unit/organization supply documents. Issues and receives small arms. Secures and controls weapons and ammunition in security areas. Performs preventive and organizational maintenance on weapons.