Jonathan Yu Email & Phone Number

Markham, ON, CA

Toronto, Ontario, Canada

• Developed a new web portal for families to enroll students into various courses adding a new untapped revenue stream for clients to pursue additional customers.
• Developed customized workflows for our clients. These include streamlining and automating processes specific to the needs of the client. This saves time for staff and prevent unwanted user errors.
• Investigated reported bugs and implemented solutions providing explanations and clarifications. Provided impact analysis of… Show more
• Investigated reported bugs and implemented solutions providing explanations and clarifications. Provided impact analysis of the number of clients affected and communicated with the customer support team to set.
• Identified cause of invalid financial transactions worth tens of thousands of dollars and developed a new process to handle batch voiding and a coordinated efforts with the client in recreation of data.
• Developed SSO solutions connecting to CAS, Azure utilizing Shibboleth.

Markham, Ontario, Canada

I develop call center IVR systems which include interfacing with a multitude of databases, CRM software and web services. In addition to software development needs, I routinely meet with clients to discuss business requirements, setting project time lines, provide RFQs and technical support.

I developed automated scripts written in Java to test IBM Tivoli Provisioning Manager. This required understanding of Systems administration and knowledge of Windows and Linix systems.