• Developed a new web portal for families to enroll students into various courses adding a new untapped revenue stream for clients to pursue additional customers.• Developed customized workflows for our clients. These include streamlining and automating processes specific to the needs of the client. This saves time for staff and prevent unwanted user errors.• Investigated reported bugs and implemented solutions providing explanations and clarifications. Provided impact analysis of… Show more • Developed a new web portal for families to enroll students into various courses adding a new untapped revenue stream for clients to pursue additional customers.• Developed customized workflows for our clients. These include streamlining and automating processes specific to the needs of the client. This saves time for staff and prevent unwanted user errors.• Investigated reported bugs and implemented solutions providing explanations and clarifications. Provided impact analysis of the number of clients affected and communicated with the customer support team to set expectations on resolving the issues.• Identified cause of invalid financial transactions worth tens of thousands of dollars and developed a new process to handle batch voiding and a coordinated efforts with the client in recreation of data.• Developed SSO solutions connecting to CAS, Azure utilizing Shibboleth.• Onboarded newly hired developers with processes, tools and framework that helped the team achieve KPIs.• Led agile scrum team and provided support to team members stuck on tasks. Show less

I develop call center IVR systems which include interfacing with a multitude of databases, CRM software and web services. In addition to software development needs, I routinely meet with clients to discuss business requirements, setting project time lines, provide RFQs and technical support.

I developed automated scripts written in Java to test IBM Tivoli Provisioning Manager. This required understanding of Systems administration and knowledge of Windows and Linix systems.