Primarily responsible for engineering, operations, and support of MS Exchange Online and On Prem, Proofpoint, and MoveIt SFTP. Maintain Cisco UCS and VMware server infrastructure and troubleshoot and resolve issues. Deploy system patches and required updates within POC, Production, and DR. Provide primary forensic service for messaging and legal recovery. Complete mail restores and spam purges. Monitor and support database backups. Troubleshoot and resolve mail flow issues within the US firm. Process and route encryption requests, including TLS and S/MIME, SPF and DKIM. Provide SMTP support during all DR exercises. Handle on call duties as needed. Planned and built server systems for various applications related to client solutions. Operated in Engineering and Build roles, while adhering to the RACI matrix of each project.

Took charge of company network and solved existing latency across campuses. Improved network security by implementing solid AV protection, spam filter services, gateway protection, and reporting tools. Deployed PRTG and vRealize Operations to provide insight to resource and network activity, thus minimizing unplanned outages. These same tools improved health, uptime, and reliability for systems and infrastructure comprised of iSCSI flash storage, VmWare ESXi 6.5, Windows platforms/applications, and RHEL 7.5 platforms/applications. Monitored daily WAN and LAN traffic for all campuses, while providing Class of Service and reliability. Functioned as IT project manager for major CRM and Sharepoint migrations, which were successfully completed, including end user training. Planned for future capacity and growth, creating solutions and task lists based on network analysis and business needs, which provided a look into the future 1 to 2 years in advance. Provided professional IT oversight and mentorship to Desktop Support Analyst, encouraging clear communication and teamwork within the IT department. Managed outside consultants and providers to see projects to completion. Served as Technology Representative to Emerson Process Controls committee meetings, effectively representing Vinson’s technology footprint as a Local Business Partner (LBP). Planned data backup/retention strategy and assured up to 10 months of reliable restore points. Engineered and deployed highly secure campus WiFi networks, providing the ability to freely move between campuses with no manual intervention. Utilized Powershell to retrieve data from various network resources in a timely manner. Provided support for overhauled company web presence and automated messaging with customers, which gave the ability to personalize responses to potential customers. Network comprised of 5 key locations across 3 states. 200 end users. 350 nodes.

Supported small and mid-sized businesses under 3 separate contract engagements. Trained and communicated technical information to end-users at all position levels. Was responsible for systems and infrastructure support, comprised of iSCSI storage, VmWare ESXi 5.5, and Windows platforms/applications. Handled office moves by taking charge of ISP switchovers, cable testing, reracking, and hardware setup. Deployed and maintained VmWare infrastructure. Configured and maintained EqualLogic SAN and replication setup between primary and DR locations. Managed 2 support staff, providing motivation and leadership. Configured and maintained hosted Avaya Office VOIP solution. Maintained machine builds and software configurations, which streamlined rollouts and provided efficient end user deployments. Deployed and maintained Exchange 2007 and 2010. Provided Windows server engineering and management. Wrote user training documents and contributed to Jira knowledgebase.

Provided desktop support and training to end-users at all position levels. Was responsible for overseeing network performance and reliability. Designed and deployed company LANs, WLANs, and system upgrades. Maintained 5 Dell PowerEdge servers, Dell MD3000i Unified Storage, 3Com complete wireless solution, 2 Cisco Aironet bridges, 8 3com Layer 2 and 3 switches, 2 T circuits, and 2 SonicWall TZ 190s. Deployed and maintained VPN. Deployed dual boot workstations using Parallels and Bootcamp. Managed MS Server 2003, MS Exchange 2003, Shelby Systems, and EMS 7.0. Created and updated documentation for network configuration, network mapping, processes, and service records. Managed hardware assets. PC maintenance and refreshes. Was responsible for budget and purchasing for IT department. Deployed and maintained Ricoh and Panasonic MFPs. Managed outside consultants and providers to see projects to completion.● Deployed wireless bridges to connect a second campus to existing network.● Consolidated 5 servers to 3 by deploying new robust server/combining multiple applications on each server.● Deployed Exchange 2003. Migrated mailboxes from Daemon Mail.● Deployed wireless N campus network featuring a web authentication login portal.● Authored printing reorganization project, which brought outsourced print jobs inside and involved the deployment of robust MFP’s on campus. Provided full device and application training to users. Was on track to save the organization $100k over a 5-year period.

Provided desktop support and training to all users at all position levels. Monitored network traffic using WhatsUpGold. Tested bandwidth and connectivity. Was responsible for MS Exchange user maintenance. Managed GPOs. Deployed system hardware/software upgrades. Managed Assets. Researched and negotiated vendor migrations. Was responsible for cell phone equipment purchasing and supported 260 devices.● Managed cell phone migration project to new carrier. Negotiated new competitive terms with carrier. Headed up the deployment of new devices and accessories. Provided all user training. Was on track to save the organization 45% each month under new contract terms.