• Lead a sales team of professionals across the Caribbean region, responsible for generating annual revenue, and achieving growth.• Consistently exceeded sales quotas through targeted prospecting, solution-oriented selling, and leveraging strong client relationships.• Developed and implemented sales strategies to expand market share, securing new business in key sectors such as Financial, manufacturing, and Consumer Goods industries.• Managed the full sales cycle, from prospecting and lead qualification to negotiations, closing, and post-sales support.• Collaborated with marketing and product teams to align sales initiatives with overall business objectives and product offerings.• Utilized CRM (Salesforce ) to optimize pipeline management, improve forecasting accuracy, and increase team productivity.• Coached and mentored team members, providing regular feedback, performance reviews, and professional development opportunities, resulting in an improvement in sales team KPIs.• Worked closely with the executive team to set quarterly and annual sales targets, ensuring alignment with company-wide strategic goals.

Salesforce builds revolutionary business applications accessible from the cloud and designed to help you generate leads, add new customers, close transactions faster, make sales, deliver services, and market products more intelligently. All this leads to growth and the possible need for more office space.Different companies have different needs. Therefore, our CRM adapts to the challenges faced by small, medium, and large companies.If you like, we can talk and we will advise you on what you want to solve within your organization, you can contact me: at jluna@xentric360.com ( Authorized salesforce reseller for Puerto Rico and the Caribbean )

• Work directly with account executives and Salesforce account executives on licensing Salesforce products to achieve strategic business quota in the Caribbean & Puerto Rico in English and Spanish.• Work directly with Salesforce implementation-certified partners for business opportunities.• Onboarding new BDRs and Account Executives with their territory • Generate qualified leads using cold email, cold calling, social selling, and networks of contacts.• Qualify opportunities that meet the ideal customer's characteristics (inB2B – B2C companies with more than small to enterprise), the profile of the perfect buyer, due diligence, and align opportunities with the designated Account Manager.• Create an excellent first impression for our prospects and clients by providing them with a world-class experience.• Partner with our experienced account executives to fill your pipeline and prospect tracking.• Maintain updated information regarding commercial management (contacts, activities, quotes, sending information, among others).• Maintain an active engagement with new and existing potential customers through creative follow-up communications designed to increase customer interest in Salesforce products.• Create and prioritize lists of strategic destination accounts within a defined territory.• Conduct high-level conversations with senior executives on prospective accounts, contact potential decision-makers and influencers, and identify needs to find how Salesforce can add value.• Achieve monthly quotas of qualified opportunities and closed businesses.• Ongoing training on Salesforce products and services.• Knowledge of competing products.

• Work directly with account executives and Salesforce account executives on licensing Salesforce products to achieve strategic business quota in the Caribbean & Puerto Rico in English and Spanish.• Work directly with Salesforce implementation-certified partners for business opportunities.• Onboarding new BDRs and Account Executives with their territory • Generate qualified leads using cold email, cold calling, social selling, and networks of contacts.• Qualify opportunities that meet the ideal customer's characteristics (inB2B – B2C companies with more than small to enterprise), the profile of the perfect buyer, due diligence, and align opportunities with the designated Account Manager.• Create an excellent first impression for our prospects and clients by providing them with a world-class experience.• Partner with our experienced account executives to fill your pipeline and prospect tracking.• Maintain updated information regarding commercial management (contacts, activities, quotes, sending information, among others).• Maintain an active engagement with new and existing potential customers through creative follow-up communications designed to increase customer interest in Salesforce products.• Create and prioritize lists of strategic destination accounts within a defined territory.• Conduct high-level conversations with senior executives on prospective accounts, contact potential decision-makers and influencers and identify needs to find how Salesforce can add value.• Achieve monthly quotas of qualified opportunities and closed businesses.• Ongoing training on Salesforce products and services.• Knowledge of competing products.

▪ Maintain productivity and leverage all tasks provided below.▪ Provide training to the new employees with their onboarding process.▪ Assist new employees for their first 90 days, including tasks, tools, reporting, and communication with the Experian Data Quality marketing team.

▪ Provide inside sales support to our Sales Division by speaking directly with leads generated by marketing.▪ Research targeted accounts to generate potential business opportunities.▪ Generate qualified leads by identifying challenges prospects are facing in their organizations and aligning them with our Sales Division.▪ Build and manage a lead pipeline through prospecting and qualifying marketing-generated leads.▪ A lead pilot program that consists of understanding and qualifying different business units within the organization.

▪ Run reports daily for teams that I was responsible for and other teams as well.▪ Real-time monitoring of customer service Agents.▪ Daily reporting with the operation management team.▪ Creating grow plans and PIP to improve the quality of the agent/rep. ▪ Excel formatting/ Running team reports. ▪ Provide daily updates to team leads.▪ Analytic skill/ teaching classrooms of 30 to 40 new hires.▪ Side by Side with individual customer representatives and as a whole team.▪ Coach reps on how to improve communication skills, and product skills and follow 100% of compliance when it comes to PHI/ HIPPA.

▪ I am required to work one on one with members of the Coventry Public Exchange.▪ I am required to provide extremely sensitive information under HIPAA.▪ Claims and Benefits, providing medical coverage to members in exchange plans.▪ I am required to handle delicate and sensitive medical information for Exchange members.▪ Authorizations for specific medical procedures, access to medical and diagnostic files and reprocessing claims, reading claims, and calling physicians if needed.

▪ T 1 Technical support for iPhones, iPads, and iPods.▪ I was Required to troubleshoot devices, diagnose issues,s and set up repairs or replacements if needed.▪ I was required to provide exceptional customer service.

▪ District Manager: Brian Quigley, telephone number: 1(631) 582-3100.▪ Provided information on new products and services available to customers.▪ Ensured great customer service by utilizing interpersonal communication skills.▪ Maintained and organized inventory on both the sales floor and in the stockroom.

▪ Partner, and a new owner: Kevin Luna, telephone number: 1(631) 645-0322.▪ Sell, install, sand, wax, and clean hardwood floors throughout Long Island and New York City.▪ Provide excellent customer service throughout the wood installation process.▪ Consult customers on various hardwood floor options available to them.