Jonathan Luong Email & Phone Number

• Successful in engaging with clients to solve difficulties connected to the product to ensure customer satisfaction.
• Effective in creating and troubleshooting Java code according to client requirements to ensure smooth operation.
• Exemplify knowledge and expertise in utilizing Salesforce to manage ticket queues and monitor crucial data.
• Accurate in patching software and installing new versions to eliminate security problems and protect data.

Houston, Texas Area

• Successfully collaborated with consumers on solutions tailored to their specific needs to ensure efficiency.
• Effectively managed customer projects by strictly adhering to timelines and managing the client's expectations.
• Developed and implemented new technology implementations and new documentation from the ground up.

Houston, Texas Area

• Provided effective solutions to employee information technology issues to ensure seamless business operation.
• Completed a record number of tickets and surpassed the previous month's total in tickets closed for 2 months.
• Worked closely with a group of other experts to complete a project using RFID technology was a highlight of my career.

Houston, Texas Area

• Efficiently extracted up to 275 pertinent paper documents for use in computer applications to ensure data integrity.
• Ensured data integrity and validity while uploading hundreds of files to a data system to ensure business continuity.
• Effectively managed and supervised specific data about shipment details for various clients.

• Built strong relationships and interaction with various people while completing surveys on several local companies.
• Acknowledged as the “Employee of the Month” for March for demonstrating expertise in consumer research.
• Successful in consistently reaching or surpassing the daily contact targets of around 50 persons to ensure productivity.

Hong Kong

• Shadowed an information systems professional at an international consulting firm
• Monitored local area network lines, in order to establish uptime ratios and create benchmarks
• Acquired knowledge in the techniques and tools required for setting up a Microsoft SharePoint server