Jonathan Lynch Email & Phone Number

Promoted to Senior Infrastructure Operations Manager, leading a number of teams under the Premium Support and User Experience Service.Executive Support: Provide 24x7 dedicated support and overall management of IT requirements for our CEO, Directors, Chairman, Group Executives and General Managers.Dealing Room Support: 24x7 dedicated support team for our Dealing Room operations in NSW, QLD, VIC, SA and WA.Assistive Technology: Specialised IT support service for staff with registered disabilities. Assistive Technology also own and support a number of specialised hardware and software products.Print Service: Governance and management of our partner Canon who provide and support our printing solution across Westpac.Hardware Support: Governance and management of our partner Fujitsu who provide a support and repair service for hardware such as Laptops, PCs, Monitors and Peripherals in both our Corporate Offices and Branches across Australia.Tech Bars: After creating and going live with our first Tech Bar this year at Westpacs Headquarters in Sydney, we are now looking to expand these to other key locations across the country. Our Tech Bars provide both existing staff and New Starters to Westpac a place where they can obtain in person IT assistance and advice for a range of IT services.

Managing and Leading a number of teams within Workplace Services which includes:Executive and Mobile Technology Support: A Premium 24x7 Support Service for the Westpac Group Executives.Dealing Room Support: Time Critical 24x7 support for Westpacs Trade Floor and Treasury Services based in Sydney, Adelaide, Brisbane, Melbourne and Perth.Apple Mac Support: End to end support for Westpac Apple Mac client base.

Sydney, Australia

Governance and Management of Westpacs IT service partner (IBM) while providing an interface for both the business and In-house IT functions.Ensuring Service Level Agreements and customer service metrics were met/exceeded.Other functions included ownership of Problem Management accross Workplace Servcies, monitoring and management of major incidents including root cause analysis and Post Incident Review as well as analysing data metrcis to identify patterns/trends from which technical and operational improvement process's would be created and implimented.Acheivments Include:*Proactively integrated myself into the Windows 10 Migration Project to drive improvements around operations which delivered measurable positive outcomes in customer experience while improving efficiency and effectiveness.*Lead team during inception of Aternity to deliver significant end user experience monitoring and improvement as well as eliminating issues within the environment.*SuperTECH Annual Award Winner 2019/2020

Sydney, Australia

Promoted to the position of Team Lead in the End User Computing Environment for BT Financial, St George and Bank of Melbourne. I embarked on another exciting journey where I lead a team based in various locations across Australia. Our focus was to ensure we provided our 20,000 strong customer base a high quality of service in the operational, incident, change and problem management functions in a Windows based environment utilising technologies which included Windows 7/8/10, Configuration Manager 2012, Active Directory, Group Policy and PowerShell.The application of a growth mindset combined with cutting edge technologies saw us create and introduce a number of efficiencies and automation tasks that had a measurable positive impact on our overall operational success.A focus and passion of mine is the engagement and wellbeing of my team which was central to our success's. Growth and development is essential, be it myself, my team or around the operational functions we carry out.Teamwork.

Sydney, Australia

Providing Technical Support to over 20,000 staff across Australia, I was responsible for ensuring Service Level Agreement targets where met while ensuring a high level of customer service.During my 10 years as Senior Technical Lead, I supported platforms ranging from Windows XP, Vista, 7, 8 and 10 as well as systems such as Active Directory, Group Policy, Configuration Manager 2012, VPN, VMWare and a variety of Hardware/Network Infrastructure technologies.Effective Incident, Change and Problem Management were central to the success of meeting our goals.Achievements Include:*Created and implemented a number of process improvements and training programmes throughout career.*Selected on a number of occasions to manage key corporate sites.*Promoted to Operations Infrastructure Lead.

Sydney, Australia

Reporting to the CIO of Westpac Financial Services, I was accountable for the overall operational management of Information Technology including 24x7 trade floor support for 200+ staff managing funds totaling $24b.Providing technical, application and systems support were central to my role as well as dealing on a daily basis with third party vendors such as Telstra, IBM, Bloomberg, IRESS, and Reuters to ensure our Service Level Agreements were met or exceeded.Achievements Include:*Successfully Co-Project Managed the relocation of Westpac Financial Services employees and systems on 3 occasions (2001, 2002 and 2003).*2002 Westpac Excellence Award Winner for the migration and integration of applications/systems between Rothschild Asset Management and Westpac Financial Services.

London, England

An opportunity arose for me to combine both my Sales and Technology skills gained at my 2 previous employments. As an Account Manager for one of the largest Information Technology rental and sales companies in Europe, I developed new business and promoted growth to build a highly successful portfolio of clients including EDS and Sun Microsystems.Achievements Include: *Winning largest account worth $5m per annum (Sun Microsystems)*Company representative for 1996 NATO Global training exercise in Germany.

Wokingham, England

A change of career to pursue my passion in the automotive industry. Cafco supply car parts and accessories through a number of retail outlets in the UK. During my time with Cafco I gained experience and become highly proficient in all areas of company operations. In my final year I was based at the company Headquarters assisting in the running of the successful sales outlet to the wholesale and retail customers.

Bracknell, England

Prior to leaving school I had already been offered a position at Fujitsu (then ICL) working on their 2 Information Service Desks:*InfoLine for internal queries pertaining to the companys products and services.*OpenLine a one stop shop for the public enquring about the company and it's employeesThe job took me to various seminars, exhibitions and training courses within the UK which provided me with a solid platorm and insight as to how a global corporate company successfully operates.

Diploma

Information Technology Business Finance Marketing

Education record

English German Chinese Maths Physics Biology Chemistry Photography Business Technology Computer Studies