I have been the test lead on dozens of projects, with responsibilities including authoring, reviewing, and executing manual test cases, authoring test documentation (test plans, test summary reports, RTMs), and authoring SOPs/WIs. I have some automation experience with UFT, and use the Atlassian suite heavily, including JIRA, Confluence, and BitBucket. I have also published trainings for other employees, and have represented the test team for many audits, both internal and external.

Regularly verify and validate developer bug fixes on both the back end and front end of our product. Manually test UI changes. Perform regression tests prior to product releases. Create internal testing documentation as well as user facing customer documentation. Create white papers for use by consultants and end users. Communicate with developers to facilitate the optimal implementation of bug fixes and enhancements. Receive customer feedback to properly identify bugs.I gained experience with Microsoft Dynamics CRM, DotNetNuke (DNN7) CMS, Sharepoint, SQL, HTML, creating testing documentation, creating user-facing documentation, and proofreading product literature.

Diagnosed and corrected various computer issues for coworkers. Communicated with and aided customers with issues stemming from using our website or phone systems. Populated the store website with product descriptions and information. Took photos and edited images for proper store website display. Took orders directly from customers via store website and phone.

Part time job aiding students and teachers with checking in and checking out foreign language and cultural related media. Aided students in using specialized foreign language software. Utilized in house check-in/check-out system to track media and catalogue new items.

Part time retail job. Assisted in the labelling and placement of store merchandise. Unloaded trucks of freight during late shifts.

Aided customers in choosing appropriate products. Regularly utilized POS system for customer purchases and returns.