Jonathan Andrews Email & Phone Number

Newtown, Gb

Shrewsbury, England, United Kingdom

Sheffield, England, United Kingdom

The key part of this role is the support and management of the Business critical Applications portfolio. We sit as a 2nd / 3rd team progressing escalations from the 1st line helpdesk team.As part of this team we deal with Incidents including Major Incidents, Problems, Change control and any advanced management of the key applications which includesSalesforce Kerridge K8 (ERP Solution)Descartes (Delivery Planning Software) Snaplogic (universal integration platform)This role includes the QA testing of scheduled upgrades in the UAT environments.

his was a Professional Services role working on the implementation of a Hospitality PMS System, EPOS System and Financial Export SolutionWith regard to the EPOS solution this involved working with the customer to build their EPOS solution from a blank canvas.I also supported and provided guidance to third party companies on the SOAP API integration

I am employed in a mix role of both 1st / 2nd and 3rd line support and as a systems analyst role investigating and then implementing solutions to improve business processes.Key achievements to date are: -• Installed a new Windows Server 2019 Active Directory network migrating all data to the new network moving from a workgroup network.• Installed and configured a Microsoft SQL Server 2019 server running on a Hyper-V server with Windows 2019 as O/S.• Migrated site to Microsoft Office 365 migrating from a POP 3 mail solution• Implemented multiple solutions to streamline business processes.

Llandrindod Wells, United Kingdom

My key responsibility was the support and system administration of the Financial System, but also include Microsoft Office 365.

Welshpool

Reporting to the SAP Project manager providing I.T. Support during the go live stage. This has included developing turn key solutions for business issues.

Builth Wells

Reporting to the Senior Engineer. I supported a diverse range of end users from SME's• Delivered full IT support across Windows 7, 8 and 10 and Windows server environments• Checked daily backups for customers to make sure backups run correctly (Cloudberry & Acronis)• Monitored system alerts from GFI Monitoring solution and responded accordingly for customers.• Provided Office 365, Microsoft Exchange and Active Directory Administration• Exposure to WatchGuard Security Appliances.

Welshpool, United Kingdom

Reporting to the senior management team, provided 1st and 2nd line IT Support to 100 internal company users at the main site in Welshpool, this included a remote sales team. I also supported IT change projects instigated at group level.Key Responsibilities• Identifying user issues, diagnosing problems and delivering workable solutions via phone, email and desk• Managing user accounts in Active directory, Microsoft Exchange and Skype for Business.• Overseeing the ordering and installation of hardware and software including printers, PC's, laptops and any associated peripherals • Supporting a range of devices from laptops and desktops to printers and smartphones• Providing support for Apple devices including Apple Desktops, Mac books and phones.• Managing IT contract management from the initial selection to management and renewals. This included telephones, mobiles, MFP's etc.• Data analysis for the senior management team and colleagues• Advise senior management team on best IT solution to fit their business requirements Key Achievements• Designed and developed solution to allow better production capacity availability this included Capacity Management, Material Planning and Availability• Played a key role in the initial data migration of business master data to SAP this included data mapping.• Involved in the implementation of site wide access control using secure finger printer access• Managed the site level implementation of Skype for Business (VOIP) to all users this included organising and managing outside telecoms contractors.

Shrewsbury, United Kingdom

Reporting to IT Manager based remotely, provided 1st and 2nd line and limited 3rd line IT Support to 140 internal company users at the main site in Shrewsbury. I also was involved and supported IT change projects locally.Key Responsibilities• Identifying user issues, diagnosing problems and delivering workable solutions via phone, email and desk• Overseeing the ordering and installation of hardware and software including printers, PC's, laptops and any associated peripherals • Supporting a range of devices from laptops and desktops to printers.• Supporting CAD, CAM and CMM systems on the factory floor and offices• Managing user accounts in Active directory and Lotus Notes• Part of the group Lotus Notes developer team.Key Achievements• Played a key role in the investigation and then implementation of virtualising 11 physical servers (VMware ESX), as part of the new installation this included a three server Citrix XenApp 5.0 solution to provide a more resilient solution for remote users.• I designed and implemented a site wide document management solution using Microsoft SharePoint, this replaced an old drawing room of paper drawings with a digital solution providing more resiliency and freeing up required space onsite.• Designed and developed a business solution to manage the process of purchasing order approval and processing, which was completed automated via workflow and a direct link to the SQL Server based ERP System

Llandrindod Wells, United Kingdom

Key Achievements• Experienced working in a multi-site environment within the public sector.• Experienced working in a help desk environment at 1st and 2nd Line level following the ITIL principles.

Shrewsbury, United Kingdom

Key Achievements• Supported the implementation of new ERP solution to the site• Re-developed old database solutions across site into Windows applications.