Jonathan Atkinson Email & Phone Number

London Area, United Kingdom

Product performance management of preventative health services, Employee Assistance Programs, and Occupational Health, often embedded within the wider health insurance offering.- Led and developed an operational product team, pioneering proposition analytics. Recruited, mentored and developed team members.- Leadership of product owners, business analysis and data scientists developing process, insights and algorithm design to deliver product strategy.- Established business… Show more Product performance management of preventative health services, Employee Assistance Programs, and Occupational Health, often embedded within the wider health insurance offering.- Led and developed an operational product team, pioneering proposition analytics. Recruited, mentored and developed team members.- Leadership of product owners, business analysis and data scientists developing process, insights and algorithm design to deliver product strategy.- Established business intelligence processes to monitor product performance of occupational health, EAP and proactive health services division, defining business goal aligned targets.- Collaborating to review qualitative and quantitative data, extracting value and insight to improve the customer journey.- Established product roadmap, budget and resource tracking across proposition, created forums, and providing product performance data, managing 3–12-month timeline adherence.- Managed development budget for customer insight, partner research and corporate responsibility initiatives.- Expert partner engagement in build of global health assessment tool serving multiple countries- Articulated the strategic vision and utilised operational and technical knowledge to embed wellbeing services division into the core insurance offer.- Implementation lead providing customers mental health service support through pandemic.- Managed executive forum monitoring product performance and customer outcomes, driving collaboration to improve user experience.- Created risk management best practice, ensuring operational and new proposition compliance.- Competitor, market and partner analysis, influencing proposition strategies and new product development. Show less

London Area, United Kingdom

Team leadership of product operations for a fast-paced wellbeing start-up division measuring health risk and delivering intervention services, ultimately becoming part of AXA’s core offer.- Spearheaded product operations through an 8-year period of intense growth. Established product management for a suite of services that made the UK nearly 50K years younger.- Led and developed a high-performing team since 2014, recruiting, training and developing skills.- Established a flexible… Show more Team leadership of product operations for a fast-paced wellbeing start-up division measuring health risk and delivering intervention services, ultimately becoming part of AXA’s core offer.- Spearheaded product operations through an 8-year period of intense growth. Established product management for a suite of services that made the UK nearly 50K years younger.- Led and developed a high-performing team since 2014, recruiting, training and developing skills.- Established a flexible operating model that allowed for rapid ideation, scalability and £250K - £3.5M growth, implemented DevOps, utilised Agile tools, and created an operational centre of excellence.- Digital product roadmap management and backlog prioritisation across a suite of 30 products, bridged technical and business teams, provided stakeholder reporting.- Extracted product requirements, detailed user stories, analysed data and collaborated with designers to build the user experience and inform future product strategy.- Built digital assets that enabled UK wide physical delivery, digitally integrating with physical solutions. Delivering customer-centric services driven by data, insight and customer feedback.- User research driven health tech platform delivery. CRM application lead for health coaching solution, ensuring user, IT architecture, data requirements and clinical policy compliance were met.- Led client communication, incident and operational process management through growth from 10 to 1K+ clients, including major tier 1 global banking, construction and consultancy brands.- Defined security and data management in line with ISO27001 best practice, documenting detailed data flows. Managed supplier review and due diligence including third party products assessments.- Monitored technology and competitor landscape, creating central database of risks and opportunities. Collaborated with data, insight and design teams to drive innovative product changes. Show less

Royal Tunbridge Wells, England, United Kingdom

A product ownership role, assisting corporate clients with managing AXA’s digital tools whilst maintaining and developing these assets. Key to this role was to convert the business objectives into IT requirements and liaise between business and technical colleagues to ensure success of the technical delivery.

Royal Tunbridge Wells, England, United Kingdom

My time at AXA began in customer service, guiding customers through the claims process. This role gave me a solid foundation for understanding the insurance industry and how this operates within the UK health system.

Crowborough, England, United Kingdom

- My wife and I launched a coworking space in our hometown, serving 15 regular members, multiple transient members as well as meeting room and event bookings.- Despite our initial momentum, through local business connections and broader community engagement, the pandemic disrupted our progress. Whilst the sector could thrive in smaller urban areas, it wasn't financially viable in the short term.- Running our own business, particularly during a global pandemic, provided us with valuable… Show more - My wife and I launched a coworking space in our hometown, serving 15 regular members, multiple transient members as well as meeting room and event bookings.- Despite our initial momentum, through local business connections and broader community engagement, the pandemic disrupted our progress. Whilst the sector could thrive in smaller urban areas, it wasn't financially viable in the short term.- Running our own business, particularly during a global pandemic, provided us with valuable practical and commercial insights. Show less

Tunbridge Wells

7 years extensive and diverse customer service experience in retail enabled me to be highly receptive to customer needs, extremely adaptable and ensure tasks are completed effectively. I worked in many departments including customer service, counters and petrol station. Part time and full time roles held around study.

Certificate Of Higher Education, Psychology & Human Resource Management

Education record