Jonathan Atkinson Email & Phone Number

Extensive experience in product operations, stakeholder engagement, problem-solving, and team empowerment. A great communicator, adaptable and grounded. A senior professional with 11 years’ experience developing products and product operations in health insurance and health services. A senior leader in a wellbeing start-up and a business owner. Driven to deliver exceptional product experience and measurable customer value.Core StrengthsLeadership - Strategic thinking | Collaboration | Communication | Stakeholder ManagementPeople Management - Relationships | Recruitment | Mentorship | DevelopmentProduct Operations - Process Development | Customer Insight | Tooling | Performance ManagementProduct Management - Product Strategy | Roadmap Management | Customer-Led DesignRisk Management - Governance | Information Security | Data ProtectionKey Achievements- Spearheaded product operations through a period of intense growth and transformation over 8 years in AXA Health’s startup wellbeing division.- 10 years of people management experience, recruiting, developing skills and culture and providing mentorship.- Led a scientific product team prioritising innovation in algorithm design, data analysis and insight.- Established product management for a suite of services that made the UK nearly 50K years younger.- Led client communication, incident and operational process management, including major tier 1 global banking, construction and consultancy brands.- Developed performance management oversight for a full suite of wellbeing services including proactive health, occupational health and employee assistance programmes.- Competitor, market and partner analysis to identify emerging trends, developing business cases and informing the strategic vision.- Health tech implementations including Salesforce and Microsoft Dynamics CRM applications.- Build, launch and communication of global digital health assessment tools serving 20 countries.- Delivery of customer engagement tools and feedback mechanisms, reporting over 90% CSAT and 50% NPS- Established and led security, data and risk management best practice aligning to ISO27001 standards.- Launched a 2,000 sqft coworking and meeting space in hometown, operating through pandemic.- Led an Explorer Scout group from 2008 to 2018, an excellent opportunity to give back to an organisation who had given me so much.Available to discuss new opportunities in product and operational leadership in the South East and London. Please contact me on LinkedIn messenger.