Responsible for overall client and vendor relationship management including identifying client needs, implementation support, contract monitoring, renewals, and effective client communications. Coordinated internal and external resources to meet account performance objectives and support internal business goals. Compiled and distributed reports to managed accounts, on a routine basis, regarding their utilization, service, and engagement. Led presentations on the Amwins… Show more Responsible for overall client and vendor relationship management including identifying client needs, implementation support, contract monitoring, renewals, and effective client communications. Coordinated internal and external resources to meet account performance objectives and support internal business goals. Compiled and distributed reports to managed accounts, on a routine basis, regarding their utilization, service, and engagement. Led presentations on the Amwins Patient Assistance Program (PAP) to prospective buyers with the focus of demonstrating the value of the program. Developed and maintained strong, interdepartmental relations and communication to ensure project timelines and deliverables were met.Educated client services teams on the entire Pharmacy Benefit Management business when needed. Show less

Connect platform functionality, data dependencies, data models, and customer use cases to fully identify issues and conceptualize impact.Conduct supplementary customer trainings and demos across the product suite to educate customers on processes such as data integration, nightly processing, and upgrade schedules. Serve as the primary day-to-day point of contact for four complex customers with numerous community health center partners live on the Arcadia platform. Drive… Show more Connect platform functionality, data dependencies, data models, and customer use cases to fully identify issues and conceptualize impact.Conduct supplementary customer trainings and demos across the product suite to educate customers on processes such as data integration, nightly processing, and upgrade schedules. Serve as the primary day-to-day point of contact for four complex customers with numerous community health center partners live on the Arcadia platform. Drive issue resolution and collaboration by investigating escalated, complex customer issues and develop remediation plans with internal teams. Manage multiple customer projects simultaneously; including the implementation of product upgrades,, significant platform changes, annual quality measure updates, and data integration quality control processes. Highlight the customer’s business goals to drive prioritization and the allocation of internal resources by advocating on their behalf. Primary liaison between internal and external teams to relay complex technical concepts and business needs. Assist in the development of the new Customer Success Team by providing insight on establishing standard processes and mentor new members on best practices and issue resolution. Utilize Jira to manage customer support tickets alongside Confluence to document key customer workflows, product implementations, and custom designs. Show less

Develop sales plans that organize the business development cycle including: prospecting, proposal creation, presenting to potential community partners, and relationship development with the goal of developing new opportunities for patient acquisition.Nurture prospective patients with an ambitious mentality via phone, email, and networking.Schedule prospective patients and manage appointment allocations within company EHR system (Greenway). Run, present, and analyze various… Show more Develop sales plans that organize the business development cycle including: prospecting, proposal creation, presenting to potential community partners, and relationship development with the goal of developing new opportunities for patient acquisition.Nurture prospective patients with an ambitious mentality via phone, email, and networking.Schedule prospective patients and manage appointment allocations within company EHR system (Greenway). Run, present, and analyze various sales reports to track sales metrics, analyze sales strategies, and manage pacing and sales goals. Show less

6-month, contracted grant position to develop, manage, and close on a pipeline of opportunities with existing and potential healthcare clients; including hospital systems and accountable entities.Pitched an Electronic Health Record integration project to potential clients and negotiated contracts. Assisted with population health management engagement, program development, and implementation.Served as a liaison between clients and internal teams to ensure the successful… Show more 6-month, contracted grant position to develop, manage, and close on a pipeline of opportunities with existing and potential healthcare clients; including hospital systems and accountable entities.Pitched an Electronic Health Record integration project to potential clients and negotiated contracts. Assisted with population health management engagement, program development, and implementation.Served as a liaison between clients and internal teams to ensure the successful delivery of offered products and services. Developed long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders.Forecasted and tracked key account metrics via Salesforce.com, created custom reports, and presented metrics to internal senior leadership. Show less

Responsible for day-to-day PBM support activities such as resolving member issues, monitoring plan performance, and conducting root cause analysis to resolve plan errors for multiple clients.Managed a federal health plan of 240,000 members - overseeing plan functionality.Completed both routine and complex requests related to existing client benefit plans and new implementations. Utilized an internal reporting tool to conduct research, analyze plan performance, and… Show more Responsible for day-to-day PBM support activities such as resolving member issues, monitoring plan performance, and conducting root cause analysis to resolve plan errors for multiple clients.Managed a federal health plan of 240,000 members - overseeing plan functionality.Completed both routine and complex requests related to existing client benefit plans and new implementations. Utilized an internal reporting tool to conduct research, analyze plan performance, and identify trends on client plan data.Communicated new or existing laws and regulations that may impact a client’s benefits to internal and external partners to ensure clients remain compliant, with OPM. Researched benefit plan concerns and present findings to internal and external partners. Show less