Jonathan M Browdy Email & Phone Number

San Francisco, California, United States

Serving as a trusted partner, CrossCountry’s team of global procurement and finance experts deliver first-hand experience, unique perspectives, and functional knowledge to help clients successfully optimize their Source-to-Pay (S2P) transformation. As a Coupa partner since 2014, we’ve developed a proven and tested engagement methodology to guide our global client base toward process efficiencies and strategic value through Coupa’s core modules and power applications. Combining the leadership and process optimization expertise of a big consultancy firm and the systems expertise of a boutique system integrator, we advise on how to configure Coupa with best practices around finance/accounting, change management, user/supplier adoption, and post-production support to deliver tailored integrated solutions that help solve today's challenges.

San Mateo, California, United States

• Business Value Consulting - Serve as a cross-functional sales and solutions Subject Matter Expert (SME) providing financial value and business impact expertise during the sales process; work with global SVA team to continuously refine Coupa’s financial value-based selling methodology including tools, deliverables, and offerings.

San Mateo, California, United States

• Solution Strategy - Serve as a cross-functional sales and solutions Subject Matter Expert (SME) providing technical and functional expertise during the sales process; diagnose and solve mission-critical problems for Coupa's strategic accounts; prepare and present value-based demonstrations and value analyses.

San Mateo, Ca

• Pre-Sales Solution Engineering - Serve as a cross-functional sales and solutions Subject Matter Expert (SME) providing technical and functional expertise during the sales process; partner closely with the sales team to engage with prospects and customers; diagnose and solve mission-critical problems within corporate to enterprise businesses; prepare and present customer specific demonstrations; manage and run IT workshops and trainings; create statements of work (SOW); analyze and respond to request for proposals (RFP).

San Francisco, Ca

• Customer Success - Managed the Pre-Sales, Onboarding, Support, Services, and Account Management teams. Responsible for increasing customer satisfaction and retention of global Fortune 500 accounts. Collaborated with the Sales team to drive new business and meet corporate goals.

San Francisco Bay Area

• Enterprise Sales – Oversaw the sales team and revenue growth; supported all aspects of the sales cycle, including identifying potential target customers, presenting to prospective customers, demonstrating the software solution, generating solution-specific contracts and change orders, closing sales opportunities, and reporting to executive team on sales targets and goals; collaborated with marketing team to come up with relevant content; facilitated 3rd-party partnerships; produced and updated sales presentations and proposals• Account Management – Supported global and strategic accounts as the escalation point for issues; managed and created continuous value for existing customers; participate in finalizing all change orders

San Francisco, Ca

• Sales Engineering – Provided sales support for both existing and prospective customers on enterprise SaaS solution; diagnosed and solved mission-critical problems within Fortune 500 businesses; prepared and presented customer specific demonstrations; analyzed and responded to request for proposals; delivered proof of concept implementations; lent product expertise to senior executives, IT, and functional teams; attended and presented at industry conferences

San Francisco, Ca

• Account Management – Served as main point of contact for all enterprise accounts; managed client projects through all phases of software development life cycle, which involved defining complex business processes based on core system architecture; wrote requirement documents and functional specifications; managed project communications and budget; planning and delivered business solutions• Product Management – Communicated with engineering on issues identified from field observations and customer feedback; prioritized engineering items; wrote engineering team specifications; owned final sign-off on enhancements and new features introduced into product; wrote release notes and documented new features and enhancements in user manual• Sales Engineering – Provided technical sales support; prepared and presented demonstrations; responded to request for proposals• Sales – Identified prospective customers and partnerships; developed new client relationships; closed sales opportunities

San Francisco, Ca

• Professional Services – Developed, presented, and responded to specific customer requirements using the Park Media Sign Center application, HTML5, and RESTful APIs; managed client projects through all phases of software development life cycle; managing project communications and budget• Support – Researched, selected, and administered company CRM; worked with support team to come up with processes and implemented them in Salesforce• Training – Provided class and remote based courses; designed and developed training solutions courses for enterprise software

San Mateo, Ca

• Project Management – Managed internal application engineers; built and administered issues tracking system; created, managed and monitored production processes; developed and implemented project plans including scope-defining documents, milestones, timing, and dependencies; oversaw and ensured quality of delivered projects; authored QA test documents and managed testing prior to launch; researched, negotiated contracts, and oversaw work of all outside vendors; facilitated project requirement meetings to ensure stakeholders’ ideas and needs were captured

Mill Valley, Ca

• Product Development – Worked with executive management to create development processes and set production timelines and quality standards for web-based ASP applications; managed development cycle and ensured that phases are completed in timely manner; worked with Java and XML developers to troubleshoot and resolve application bugs; worked with IT and Network professionals to deliver solutions that are on time and on budget; served as liaison between development, IT, quality assurance, project management and client services teams; participated in reviews and correction of MRD documents• Technical and Client Services – Managed all internal and external technical issues and oversaw 6-person production support team; directly interfaced with clients and provided Tier 1-2-3 technical support; worked with development and IT team in prioritizing and scheduling application fixes and enhancements; coordinated systems maintenance with clients and staff; ensured timely resolution of issues; developed customized code in JavaScript and HTML for clients; established service level standards with clients and management; implemented third party software (Service Soft); created, managed and maintained MS Access database to address technical issues; developed metrics to gauge client satisfaction with technical services • Quality Assurance – Managed 4-person QA team; planned and implemented QA test strategy, including test plans and cases, for all web-based applications in UNIX, MAC and Windows environments; managed releases of builds to production; created and administered company bug tracking system; made process improvements to help increase productivity and ensure release of bug-free builds; built QA test lab

San Francisco, Ca

Sutter Health (Sacramento, CA)• Interface Development – Supervised team in developing HL7 interfaces for Neon Impact! interface engine; created HL7 technical specifications for CAI’s TDM and Eclipsys’ SCM interfaces; determined interface scope and team document standards; facilitated interface meetings; trained team members• Quality Assurance – Created testing model and process; executed test plans; installed servers; managed database logs; created and maintained defect tracking process and tool; presented test process to management team; created all manual and automated testing templatesPacifiCare/FHP (Phoenix, AZ) • System Testing – Coordinated release between Arizona and Denver; led daily meetings and prepared daily reports; updated issues database; provided on-site client help• Data Conversion – Converted data from DisCorp to ILIAD using COBOL and MS Access; prepared and presented weekly reports to clients; resolved issues; created and updated problem-tracking systemPacific Gas & Electric (San Francisco, CA) • Project Controller – Established project management infrastructure; designed intranet; created schedule in Project Workbench; created performance measurement reports; prepared weekly scheduling reports

Bs, Industrial Engineering

Semester Abroad