• Cultivates a culture of award-winning performance through strong team mentorship; presides over consistent team member recognition including 2 Associate of the Year Awards, 6 MVP Awards, and 3 Excellence Awards. • Spearheaded a leadership training initiative with an overseas company partner located out of Bangalore.• Directs a high-performing team of 16 support personnel that conducted solution-related service request investigations, incident resolution, and application… Show more • Cultivates a culture of award-winning performance through strong team mentorship; presides over consistent team member recognition including 2 Associate of the Year Awards, 6 MVP Awards, and 3 Excellence Awards. • Spearheaded a leadership training initiative with an overseas company partner located out of Bangalore.• Directs a high-performing team of 16 support personnel that conducted solution-related service request investigations, incident resolution, and application maintenance; tracks ongoing projects using a production support ticket queue.• Balances a vast array of human resource solutions such as hiring, training, one-on-one coaching, regular performance evaluations, team goal-setting, and individual development planning.• Compiles and submitted reports to senior management, coordinating closely with them on a variety of department-level decisions, namely strategic planning, forecasting, budgeting, and Service Level Agreements (SLAs).• Develops, deploys, and maintains knowledge databases to streamline ticket resolution and labor productivity.• Liaises directly with clients, remaining receptive of feedback, managing expectations, and maintaining their satisfaction. Show less

• Configured solution functionality and components in production and non-production environments. • Guided early stage planning based on client requirements, such as defining work scope, required deliverables, available resources, time to completion estimates, budget forecasts, key milestones, and methods of documenting progress.• Served as a primary point of contact to clients and stakeholders; identified integration points and cross-solution… Show more • Configured solution functionality and components in production and non-production environments. • Guided early stage planning based on client requirements, such as defining work scope, required deliverables, available resources, time to completion estimates, budget forecasts, key milestones, and methods of documenting progress.• Served as a primary point of contact to clients and stakeholders; identified integration points and cross-solution builds.• Troubleshooted/validated configurations and executed change management throughout the service request lifecycle. • Evaluated change impact within client environments and supported company compliant recommendations. Show less

• Provided 5,000+ hours of armed security for the U.S. Embassy in Rome and the U.S. Consulate in Lahore, Pakistan.• Successfully navigated emergency situations that presented themselves while securing the Secretary of State (John Kerry) and Vice President (Joe Biden) during visits to Rome, Switzerland, and Milan; guarded the same in Davos, Switzerland during the World Economic Forum.• Served as the Team Leader providing armed internal security during Embassy drills and for the… Show more • Provided 5,000+ hours of armed security for the U.S. Embassy in Rome and the U.S. Consulate in Lahore, Pakistan.• Successfully navigated emergency situations that presented themselves while securing the Secretary of State (John Kerry) and Vice President (Joe Biden) during visits to Rome, Switzerland, and Milan; guarded the same in Davos, Switzerland during the World Economic Forum.• Served as the Team Leader providing armed internal security during Embassy drills and for the Marine Security.• Retained full accountability for the safety and security of numerous facilities, mission-critical personnel, heavy equipment, and classified material by preventing crimes and penalizing rule infractions.• Closely monitored CCTV surveillance, responded to various alarms, and escorted all non-cleared personnel.• Managed the central hub of security operations that governed the secured entry and exit of diplomatic posts.• Directed teams tasks with investigations and/or various case assessments related to operational plans.• Coordinated over $50,000 in funding and 260 guests as the lead project manager for the 240th Marine Corps Ball, which included three U.S. Ambassadors and the Italian Chief of Defense in attendance.• Slashed operations expenses and promoted autonomy from embassy relations by developing and implementing solutions that minimized costs and optimized resource utilization across a numerous of core functions.• Handled wide-ranging administrative solutions that improved embassy events and team morale such as tracking detachment products sold to the embassy and maintaining detailed, accurate accounting ledgers. Show less

• Dramatically transformed the battalions licensing program as the motor vehicle licensing non-commissioned officer, deploying 89 licensing programs for 490 Marines across three separate vehicle platforms. • Recognized for operational excellence in the oversight of 89 tactical vehicles, presiding over 4,763 accident-free on and off road, night, and day miles; frequently troubleshooted issues and solved problems to increase efficiency and safety.• Obtained Sergeant for the… Show more • Dramatically transformed the battalions licensing program as the motor vehicle licensing non-commissioned officer, deploying 89 licensing programs for 490 Marines across three separate vehicle platforms. • Recognized for operational excellence in the oversight of 89 tactical vehicles, presiding over 4,763 accident-free on and off road, night, and day miles; frequently troubleshooted issues and solved problems to increase efficiency and safety.• Obtained Sergeant for the Military Occupational Specialty, Motor Transportation Operator (3531), in 4 years and 7 months. Show less