Jonathan M Miranda

Jonathan M Miranda Email and Phone Number

IT Services and Operations Manager @ Corpay
São Paulo, Brazil
Jonathan M Miranda's Location
São Paulo, Brazil, Brazil
About Jonathan M Miranda

I have more than 15 years of IT services management experience and am currently responsible for IT Digital Workplace, Observability and ITSM Governance at Corpay Brazil.I´m IT Manager for more than 30 employees inside the company, and 30 more contracted employees, including:- IT Services and Digital WorkPlace:Service Desk and Remote Support (First Level);Field Services and Printer Support (Second Level); Application Support (Second Level);Service Support and Outsourcing Management;IT Asset Management (ITAM) and IT Asset Control;Service Delivery (Third Level Support);- Monitoring and Observability:CCO/NOC (24x7);Swarming Management;PostMortem Meeting;Event Management;DynaTrace;ElasticSearch;SolarWinds;Zabbix;Grafana;- ITSM Governance:Process and Quality;Assurance and Control;Service Level Management (SLA/SLO);Incident Management;Problem Management;Metrics and Indicators.

Jonathan M Miranda's Current Company Details
Corpay

Corpay

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IT Services and Operations Manager
São Paulo, Brazil
Website:
corpay.com
Employees:
139
Jonathan M Miranda Work Experience Details
  • Corpay
    It Services And Operations Manager
    Corpay
    São Paulo, Brazil
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  • Corpay
    It Services & Observability Manager
    Corpay Apr 2024 - Present
    Pinheiros - São Paulo
    Responsible for IT Services and Observability at Corpay BR (Sem Parar and Sem Parar Empresas).- IT Services and Digital WorkPlace:Service Desk and Remote Support (First Level);Field Services and Printer Support (Second Level); Application Support (Second Level);Service Support and Outsourcing Management;IT Asset Management (ITAM) and IT Asset Control;Service Delivery (Third Level Support);- Monitoring and Observability:CCO/NOC (24x7);Swarming… Show more Responsible for IT Services and Observability at Corpay BR (Sem Parar and Sem Parar Empresas).- IT Services and Digital WorkPlace:Service Desk and Remote Support (First Level);Field Services and Printer Support (Second Level); Application Support (Second Level);Service Support and Outsourcing Management;IT Asset Management (ITAM) and IT Asset Control;Service Delivery (Third Level Support);- Monitoring and Observability:CCO/NOC (24x7);Swarming Management;PostMortem Meeting;Event Management;DynaTrace;ElasticSearch;SolarWinds;Zabbix;Grafana;- ITSM Governance:Process and Quality;Assurance and Control;Service Level Management (SLA/SLO);Incident Management;Problem Management;Metrics and Indicators. Show less
    View
  • Fleetcor
    It Services Coordinator
    Fleetcor Jul 2021 - Mar 2024
    Pinheiros - São Paulo, Brasil
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  • Sem Parar
    It Services Supervisor
    Sem Parar Jul 2016 - Jun 2021
    Osasco - São Paulo, Brasil
    View
  • Stefanini Brasil
    It Operations Coordinator
    Stefanini Brasil Dec 2015 - Jun 2016
    Santana - São Paulo, Brasil
    View
  • Nava - Technology For Business
    It Operations Coordinator
    Nava - Technology For Business Feb 2014 - Nov 2015
    Berrini - São Paulo, Brasil
    View
  • Cvc Corp
    Itsm Team Lead
    Cvc Corp Aug 2010 - Jan 2014
    Santo André - São Paulo, Brazil
    View

Jonathan M Miranda Skills

Servidores Sistemas Operacionais Centro De Processamento De Dados Infraestrutura Pl/sql Linux Servers Active Directory Infrastructure Itil Oracle Pmi Servidor Windows Sql

Jonathan M Miranda Education Details

Frequently Asked Questions about Jonathan M Miranda

What company does Jonathan M Miranda work for?

Jonathan M Miranda works for Corpay

What is Jonathan M Miranda's role at the current company?

Jonathan M Miranda's current role is IT Services and Operations Manager.

What schools did Jonathan M Miranda attend?

Jonathan M Miranda attended Universidade Cruzeiro Do Sul, Universidade Cruzeiro Do Sul, Uniabc - Universidade Do Grande Abc, S.o.s Computadores, Senai São Paulo.

What skills is Jonathan M Miranda known for?

Jonathan M Miranda has skills like Servidores, Sistemas Operacionais, Centro De Processamento De Dados, Infraestrutura, Pl/sql, Linux, Servers, Active Directory, Infrastructure, Itil, Oracle, Pmi.

Who are Jonathan M Miranda's colleagues?

Jonathan M Miranda's colleagues are Victoria Luc, Desaray Davis, Doreen Tee, Donald Antione, George Wilson, Heather Hanson, Rajat Chawla.

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