Jonathan Slack Email & Phone Number

Ashburn, Virginia, United States

• Supervised all range activities and operations in a $30 million firearms training center. Demonstrated high-end communication and problem-solving skills with minimal supervision to ensure the safety of all customers.• Served as the liaison between range staff and management in order to provide constructive and timely feedback on range operations and promote improvements.• Organized, conducted, and supervised safe range operations while maintaining the operation of over $300,000 worth of company equipment.

• Provided safety training, instruction, and facility security for over 10,000 customers with zero safety incidents.• Managed a portfolio of over 1,000 merchandise products while developing new methodologies to increase sale productivity and customer satisfaction.• Conducted detailed inventory management responsibilities through ordering, tracking, storing, and detailed auditing. • Provided safety training, firearms instruction, and maintained facility security for over 10,000 customers with zero safety incidents.• Managed a portfolio of over 1,000 merchandise products while developing new methodologies to increase sale productivity and customer satisfaction.

• Collaborated directly with Strategy, Risk, Compliance, & Resiliency (SRC&R) teams and clients in the Federal/private space to evaluate the effectiveness and efficiencies of their cybersecurity and resiliency programs. • Provided clear measurement of risk and demonstrated solutions to move organizations forward towards governmental compliance regulations. • Conducted direct client interaction to provide engagement updates and to formulate project goals and checkpoints.• Helped implement and execute a strategy and overarching cyber program that allowed for rigorous, structured decision-making and a financial analysis of cyber risks for a government entity with over 10,000 employees.• Aided EY clients to achieve and sustain regulatory compliance requirements as the outcome of a well-designed and executed cybersecurity infrastructure.• Regularly conducted face to face meetings with clients to improve project/client relationships.• Helped implement and execute a strategy and overarching cyber program that allowed for rigorous, structured decision-making and a financial analysis of cyber risks for a government entity with over 10,000 employees. • Aided EY clients to achieve and sustain regulatory compliance requirements as the outcome of a well-designed and executed cyber function.• Regularly conducted face to face meetings with clients in order to improve project/client relationships.

Vienna, Virginia, United States

• Delivered direct IT support by diagnosing and resolving a range of software, hardware, and remote work issues, while delivering technical training to end-users.• Assisted over 300 employees, troubleshooting and resolving IT-related and application issues increasing organizational efficiency.• Consistently met call and email ticket goals, averaging 30 tickets per day, with an 80% one-day call resolution ratio.• Assisted over 300 employees, troubleshooting and resolving IT-related and application issues increasing organizational efficiency.• Consistently met all call and email handling goals averaging 30 tickets per day with an 80% one-day call resolution ratio.

Fort Bragg, Nc

• Directly led and trained a team of eight soldiers in preparation for combat operations. • Responsible for the technical, professional, and personal development of team members.• Led five soldiers through combat operations in Syria (2017) during Operation Inherent Resolve; implemented resources to build a physical security infrastructure that resulted in zero loss of life and 100% mission success.• Operated and maintained Counter Unmanned Aerial Systems (UAS) designed to disrupt electronic military systems.• Executed duties as the Equal Opportunity Representative and certified Army virtual training instructor for company.• Trained and organizationally represented over 120 soldiers as the Equal Opportunity Advisor leading to a passing rating during mandatory inspections and zero Equal Opportunity incidents for over 9 months. • Led five soldiers through combat operations in Syria (2017) during Operation Inherent Resolve; implemented resources to build a physical security infrastructure that resulted in zero loss of life and 100% mission success.

Obtained the Microsoft Technology Associate (MTA 98-361) certification for Software Development Fundamentals as a pre-requisite for the Microsoft Software and Systems Academy (MSSA). The MSSA is an advanced 19-week technical training course developed by Microsoft. The program leverages college accredited courses with the goal of preparing transitioning service members for technical opportunities at Microsoft and their Enterprise Partners.• Developed object-oriented programing and programming algorithms into applications using C# and Microsoft Visual Studio 2019. Spent over 20-30 hours per week developing the critical skills of C# and ASP.Net MVC.• Implemented T-SQL Server Management fundamentals using the Microsoft SQL Server Management Studio 2017 into SQL server database projects.

Washington D.C. Metro Area

Leader and team member of a music production studio team as part of the Audio Technology curriculum at American University. Worked in a collaborative environment to record and produce live music working directly with musicians. Utilized creativity and a wide array of current music production technology to produce desired customer result. Developed strong skills in project management and customer relations. • Collaborated directly with over 50 local Washington D.C. musicians over the course of 2 years to produce projects using state of the art music production equipment successfully meeting the design requirements.• Operated and maintained over $1M worth of audio production equipment with 100% accountability over 4 years. • Worked and collaborated with 6-8 team members to define production strategy and overcome challenges on over 50 projects.

Cybersecurity Professional Pogram

Microsoft Software And Systems Academy, Cloud Application Development

Bachelor'S Degree, Audio Technology