Jonathan Slack Email & Phone Number

Ashburn, Virginia, United States

• Supervised all range activities and operations in a $30 million firearms training center. Demonstrated high-end communication and problem-solving skills with minimal supervision to ensure the safety of all customers.
• Served as the liaison between range staff and management in order to provide constructive and timely feedback on range operations and promote improvements.
• Organized, conducted, and supervised safe range operations while maintaining the operation of over $300,000 worth of company equipment.

• Provided safety training, instruction, and facility security for over 10,000 customers with zero safety incidents.
• Managed a portfolio of over 1,000 merchandise products while developing new methodologies to increase sale productivity and customer satisfaction.
• Conducted detailed inventory management responsibilities through ordering, tracking, storing, and detailed auditing.
• Provided safety training, firearms instruction, and maintained facility security for over 10,000 customers with zero safety incidents.

• Collaborated directly with Strategy, Risk, Compliance, & Resiliency (SRC&R) teams and clients in the Federal/private space to evaluate the effectiveness and efficiencies of their cybersecurity and resiliency programs.
• Provided clear measurement of risk and demonstrated solutions to move organizations forward towards governmental compliance regulations.
• Conducted direct client interaction to provide engagement updates and to formulate project goals and checkpoints.
• Helped implement and execute a strategy and overarching cyber program that allowed for rigorous, structured decision-making and a financial analysis of cyber risks for a government entity with over 10,000 employees.
• Aided EY clients to achieve and sustain regulatory compliance requirements as the outcome of a well-designed and executed cybersecurity infrastructure.
• Regularly conducted face to face meetings with clients to improve project/client relationships.

Vienna, Virginia, United States

• Delivered direct IT support by diagnosing and resolving a range of software, hardware, and remote work issues, while delivering technical training to end-users.
• Assisted over 300 employees, troubleshooting and resolving IT-related and application issues increasing organizational efficiency.
• Consistently met call and email ticket goals, averaging 30 tickets per day, with an 80% one-day call resolution ratio.
• Consistently met all call and email handling goals averaging 30 tickets per day with an 80% one-day call resolution ratio.

Fort Bragg, NC

• Directly led and trained a team of eight soldiers in preparation for combat operations.
• Responsible for the technical, professional, and personal development of team members.
• Led five soldiers through combat operations in Syria (2017) during Operation Inherent Resolve; implemented resources to build a physical security infrastructure that resulted in zero loss of life and 100% mission.
• Operated and maintained Counter Unmanned Aerial Systems (UAS) designed to disrupt electronic military systems.
• Executed duties as the Equal Opportunity Representative and certified Army virtual training instructor for company.
• Trained and organizationally represented over 120 soldiers as the Equal Opportunity Advisor leading to a passing rating during mandatory inspections and zero Equal Opportunity incidents for over 9 months.

• Obtained the Microsoft Technology Associate (MTA 98-361) certification for Software Development Fundamentals as a pre-requisite for the Microsoft Software and Systems Academy (MSSA). The MSSA is an advanced 19-week.
• Developed object-oriented programing and programming algorithms into applications using C# and Microsoft Visual Studio 2019. Spent over 20-30 hours per week developing the critical skills of C# and ASP.Net MVC.
• Implemented T-SQL Server Management fundamentals using the Microsoft SQL Server Management Studio 2017 into SQL server database projects.

Washington D.C. Metro Area

• Leader and team member of a music production studio team as part of the Audio Technology curriculum at American University. Worked in a collaborative environment to record and produce live music working directly with.
• Collaborated directly with over 50 local Washington D.C. musicians over the course of 2 years to produce projects using state of the art music production equipment successfully meeting the design requirements.
• Operated and maintained over $1M worth of audio production equipment with 100% accountability over 4 years.
• Worked and collaborated with 6-8 team members to define production strategy and overcome challenges on over 50 projects.

Cybersecurity Professional Pogram

Microsoft Software And Systems Academy, Cloud Application Development

Bachelor'S Degree, Audio Technology